Insurance Customer Service Representative

Job Responsibility:

Job Overview:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring customer satisfaction.

Duties:- Answer incoming customer inquiries via phone, email, and chat- Provide accurate and timely information to customers regarding products, services, and promotions- Assist customers with placing orders, processing returns, and resolving any issues or complaints- Upsell products and services to maximize sales opportunities- Enter customer data and maintain accurate records in the company database- Analyze customer feedback to identify trends and make recommendations for improvement- Collaborate with other departments to resolve complex customer issues

Qualifications:- Previous experience in a customer service role is preferred- Excellent phone etiquette and strong communication skills- Ability to speak multiple languages, including Spanish, is a plus- Proven ability to upsell products and services- Proficient in data entry and computer skills- Strong problem-solving skills and ability to handle difficult situations with empathy and professionalism

We offer competitive pay, ongoing training, and opportunities for career advancement. If you are a dedicated individual with a passion for delivering exceptional customer service, we would love to hear from you. Apply today to join our dynamic team as a Customer Service Representative.

Job Type: Full-time

Pay: $42,018.98-$46,145.67 per year

Benefits:

• Dental care
• Extended health care
• On-site parking

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (required)

Licence/Certification:

• Other than Life (OTL) (required)

Work Location: In person