Office Manager Paie H/F

For over 120 years, Americold has connected producers, processors, distributors, and retailers to ensure food stays safe, fresh, and accessible. With 240+ facilities across four continents and 14,000+ team members, we’re a global leader in temperature-controlled logistics. Our mission is to help our customers feed the world – and we’re looking for people who share that purpose. We value customer service, innovation, and inclusion, and we invest in our people’s growth and well-being. Directs general office activities and workflow for a single site. Responsibilities may include: payroll, traffic, customer service, and accounting/budgeting functions. May have responsibility for Human Resources functions such as recruitment, training, discipline, labor management provisions, and development of operational policies, programs, and procedures.

Coordinate activities with other supervisory/lead personnel and with other work units or departments.

Develop or update procedures, policies, and standards.

Implement corporate and departmental policies, procedures, and service standards in conjunction with management.

Interpret and communicate work procedures and company policies to staff.

Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.

Research, compile, and prepare reports, manuals, correspondence, and other information required by management or governmental agencies.

Resolve customer complaints and answer customers' questions.

Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.

Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

Train and instruct employees in job duties and company policies or arrange for training to be provided.

5-8 years of office experience in warehousing and/or logistics

Must have very strong customer service orientation with high sense of urgency in meeting objectives and deadlines.

Proficient in WMS and Microsoft Office, including Word and Excel

Experience in HRIS and ATS systems preferred

Requires manual dexterity with normal hand and finger movements for typical office work

May require travel by automobile and airplane up for business

May require a visit facility operations in temperatures at or below freezing

May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds

Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We help our customers feed the world.

When you join Americold, you become part of a mission to help our customers feed the world.

S. Only: Americold offers a range of benefits, including medical/dental/vision insurance, STD/LTD coverage, 401(k) with Company match, FSA, life insurance, EAP, and paid time off, some of which may vary depending on the particular position and whether it is covered by a collective bargaining agreement (CBA).