Implementation Manager - remote
Full-time
globalli
As the User Onboarding Implementation Manager, you'll lead the onboarding experience for new clientsfrom SMBs to enterpriseensuring they see value quickly and adopt our platform effectively. Sitting within the Customer Success team, you'll own the implementation strategy, manage complex onboarding projects, and serve as a key cross-functional voice for customer experience, product alignment, and scalable growth. Lead and Manage Onboarding Projects: Own the full onboarding lifecycle for new clients, ensuring smooth and timely go-lives across regions and industries.
Design onboarding frameworks, playbooks, templates, and project plans that support a growing portfolio of customers and internal team members.
Cross-Functional Leadership: Partner closely with Product, Engineering, Sales, and Support to align on client requirements, platform capabilities, and technical integrations.
Customer Training & Enablement: Deliver tailored training sessions, platform walkthroughs, and onboarding resources for HR, payroll, and finance stakeholders.
Client Configuration: Oversee system setup for core HCM modules, global payroll, benefits, EOR structures, and crypto payroll features.
Team Mentorship (Future Growth): Help build and eventually manage a team of onboarding specialists to support global clients at scale.
Track and report onboarding health metrics (time-to-launch, satisfaction, adoption), and identify early risks to long-term retention.
5+ years of experience in SaaS onboarding, implementation, or customer success roles (preferably in HR tech, payroll, or fintech)
- Strong background in managing client onboarding for mid-market to enterprise customers
- Deep understanding of HCM/HXM systems, global payroll, benefits administration, and/or EOR practices
- Exceptional communication, project management, and client-facing skills
- Experience in a remote-first or global team environment
- Familiarity with tools such as HubSpot and project management platforms like Asana.
Experience onboarding customers in global markets with regulatory or localization complexity
Working knowledge of APIs or technical integrations
Bilingual or multilingual skills
Prior experience building onboarding playbooks or managing an implementation team
Vacancy posted 3 days ago
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