Service and Support Representative

Labour Relations Assistant Location Toronto, ON M5S 3A2 : Location: Toronto, ON Canada Type: Permanent Group/Grade: Support Grade 2 Rate: $65,029.12 (start) Date: March 11, 2025 The Ontario Nurses' Association (ONA) is Canada's largest nurses' union. We are powered by our members — 68,000 nurses and health-care professionals, and 18,000 nursing student affiliates — who provide care in hospitals, long-term care, public health, the community, clinics and industry. Our mission is to defend the rights of and advocate for nurses and health-care professionals who care for the health of Ontarians. We confront governments, administrations and other policymakers head on to fight for high-quality public health care. ONA is seeking to hire a Labour Relations Assistant for Region 3. The successful candidate will provide administrative support by handling various administrative tasks, document database management, transcribe amendments to contracts to support our Labour Relations Officers in the field and general office coordination. Our ideal candidate will demonstrate expertise, judgment and independence to provide advanced-level administrative coordination and support across their team with a professional and service-focused approach. With high attention to detail and exemplary initiative, be accountable for providing support to members and staff and in collaboration with our Labour Relations Officers in a manner that is consistent with our member values. Make observable contributions to the success of other team members and the overall performance of the team.
Records management (electronic and hard copy); Transcribe documents including letters, memos, and correspondence or copy-typing handwritten notes.
Produce and proofread materials/documents for our Labour Relations Officers.

• Help prepare, compile, serve and file various applications and responses for proceedings before various Ministry departments.
• Receive inquiries by telephone and in person and direct callers to the appropriate team member.
• Coordinate and maintain ongoing organizational projects as assigned.

Post-secondary certificate and/or diploma in Business Administration, Legal Administration, Administrative Services or a related field.
Three (3) to five (5) years of relevant experience as a legal secretary and/or office administration in labour relations and/or employment law. Union experience would be an asset.
Records management experience.
Certificate, courses and/or experience in project management/coordination is an asset.
Advanced knowledge of Microsoft Office (including Word, Excel, Adobe and PowerPoint); and demonstrated experience in database management.
Adaptable and flexible individual who can work effectively as part of a team
The Ontario Nurses' Association is committed to employment equity within its staff. Applications are encouraged from equity groups including individuals of Aboriginal descent, racialized individuals, individuals with disabilities, and 2SLGBTQI persons. We also provide accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA'). If you require accommodation for a disability during any stage of the recruitment process, please notify Human Resources at View email address on ca.edajobs.com .