Engineering Manager Site Reliability Engineer (H/F)

Principal Site Reliability Engineer (SRE)

Open to other locations within proximity to a CGI Office

We are hiring a Senior Site Reliability Engineer (SRE) with a strong foundation in building and operating reliable, scalable, and resilient cloud platforms. You bring a reliability and performance engineering mindset to everything you do—balancing operational stability with modernization and automation. In this role, you will apply core SRE practices—including SLIs/SLOs, observability, incident management, and operational automation—while temporarily supporting a regional support strategy engagement focused on assessing and strengthening large-scale operational environments. You will work closely with platform, operations, and architecture teams to evaluate current-state practices, identify reliability and support gaps, and contribute to the definition of future-state operating models and implementation roadmaps. Beyond this engagement, the role is designed for ongoing, hands-on SRE delivery, where you will lead and implement monitoring, reliability engineering, automation, and tooling across cloud and hybrid environments. You will collaborate with cross-functional teams to design, build, and continuously improve platform reliability, engineering standards, and operational excellence practices for mission-critical services. This position places you in a client-facing, high-impact environment, where your technical depth, operational judgment, and ability to translate reliability principles into practical outcomes will directly influence service stability, modernization efforts, and future cloud initiatives. If you are a proven SRE who thrives in complex environments and values both hands-on engineering and operational leadership, this role offers the opportunity to make a meaningful and lasting impact.

You are a senior Site Reliability Engineer who thrives on solving complex reliability and operational challenges at scale. Your strength lies in applying sound engineering judgment to real-world operational problems, balancing reliability, performance, and maintainability. You can engage confidently in technical discussions with engineers while also communicating clearly with operational leaders and stakeholders to explain risks, trade-offs, and improvement opportunities.

With a mindset grounded in continuous improvement and learning, you champion modernization, automation, and pragmatic reliability practices. Your peers value your technical depth and calm leadership in complex environments, and teams rely on you to elevate operational maturity and execution quality. Develop, operate, and evolve monitoring, logging, and alerting capabilities across cloud and hybrid environments, while temporarily contributing SRE expertise to assess and rationalize existing operational monitoring practices as part of a regional support strategy initiative.

• Define, implement, and continuously improve SLIs, SLOs, and SLAs for platform and service reliability, applying these principles during the engagement to evaluate current-state service outcomes and inform future-state reliability targets.
• Lead and participate in incident response, problem investigation, and root cause analysis, leveraging hands-on SRE experience to identify systemic reliability issues and recurring operational failure patterns observed across regional support operations.
• Design and automate reliability and operational processes, including integration with CI/CD pipelines and operational workflows, while contributing insights into where automation and tooling can reduce manual effort and improve support consistency across regions.
• Collaborate closely with DevOps, platform engineering, architecture, and application teams, providing SRE leadership during this engagement and transitioning seamlessly to tool- and platform-heavy delivery roles on future projects.
• Contribute to the definition of future-state operating models and implementation roadmaps by applying SRE and operational excellence principles to improve reliability, supportability, and scalability.
• Provide regular status updates and risk assessments, highlighting operational risks, dependencies, and reliability impacts to support informed decision-making.

5+ years of experience in Site Reliability Engineering, platform engineering, or infrastructure operations, with demonstrated ability to apply reliability principles across both delivery and operational contexts.

• Strong proficiency with observability and monitoring platforms such as Grafana, Prometheus, ELK, New Relic, or equivalent, with the ability to assess, design, and improve monitoring strategies in complex environments.
• Hands-on experience operating cloud platforms (Azure, AWS, and/or GCP), including production support, reliability engineering, and operational troubleshooting.
• Strong automation and scripting skills using tools such as Python, Bash, Ansible, or equivalent, with a mindset focused on reducing toil and improving operational efficiency.
• Excellent communication skills in English (French considered an asset), with the ability to clearly articulate technical concepts to both technical and non-technical stakeholders.
• Experience analyzing and documenting operational workflows, support models, and escalation paths within IT or platform operations environments.
• Ability to facilitate technical and operational workshops with engineers, operations teams, and service stakeholders to validate findings and align on improvements.
• Experience working in regulated, enterprise, or public-sector environments where documentation quality, security classification, and auditability are required.

The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. Come join our team—one of the largest IT and business consulting services firms in the world.