Client Success Manager (CSM)
Full-time
TMA Systems
The Client Success Manager uses their exceptional relationship skills to engage and retain our client by helping them utilize our CMMS solution in the best way possible. This largely client-facing position is critical to the client experience and drives our personalized approach to client support.
Develops and manages client information within CRM/CSM platforms (Salesforce, Gainsight)
The Client Success Manager (CSM) will be responsible for proactively engaging clients and serve as a trusted advisor to our clients, leading to strong adoption of our products.
Leverages deep business and industry knowledge to partner with clients to help increase sustainable proven value so they achieve their strategic goals and desired outcome through their interactions with the WebTMA software.
Analyze client data to improve client usage and experience.
Consult with clients to understand learning goals, success criteria and program strategy to ensure client success in maximizing the value of TMA solutions.
Conduct virtual monthly status meetings, as well as other client requested meetings, with each assigned client
Deliver product demonstrations and client training as required.
Develop a working knowledge of the performance of the accounts by monitoring client activity to identify any changes in performance that may indicate a service or other issue
SUPERVISORY/MANAGEMENT AUTHORITY
No supervisory/management authority
Bachelor's Degree and a minimum of 3 years of related experience
Ability to build strong relations with premium support client
Excellent English communication skills including both written and verbal
Ability to demonstrate leadership qualities
Working knowledge of principles and processes for providing client service, which includes client needs assessments, meeting quality standards for services, and evaluation of client satisfaction.
Proven experience in facilities management, or related field
Familiarity with CMMS/EAM software is a strong advantage.
Familiarity with CRM platforms (Salesforce, Gainsight)
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Client Success Manager (CSM) in Remote vacancy
$50k per year
...executed, you’ll do well here. If you need clients to be polite, organized, and easy, you... ...recruiter, support team, and your client success associate to execute the plan. What... ...have ~3+ years in client success, account management, customer onboarding, or implementation...SuggestedPermanent employmentFull timeLive InLocal areaRemote workFlexible hoursWeekend work$90k per year
...Role: Senior Client Success Manager Department: Client Success Job Location: Canada, Remote-First (with co-working option for Vancouver team members) Employment Type: Full-time, Fixed-term (15-month Maternity Leave Cover) Pay: Base salary of $90,000/year plus...SuggestedRemote jobPermanent employmentFull timeContract workFixed term contractImmediate startHome office$70k - $80k per year
...individuals to join our team. This is an open opportunity for future roles—apply anytime. Position overview: In the role of Client Success Manager, in Client Success, you will be at the front line, delivering best-in-class account management to ensure our clients achieve...SuggestedLong term contractPermanent employmentFull timeContract workInternshipRemote work- ...someone who keeps things from slipping, keeps clients informed, and keeps execution moving.... ...client relationship. Our Client Success Managers lead strategy and outcomes with business... ...smoothly. You support the Client Success Manager by managing communication, documentation...SuggestedLong term contractPermanent employmentFull timeLocal areaRemote workFlexible hours
- ...Residential and End of Tenancy services. We’re looking for a Client Success Sales Consultant to join our remote team and help convert leads... ...communication in English, both written and verbal. # Able to manage tasks independently in a remote setting. # Strong problem-solving...SuggestedPermanent employmentFull timeRemote work
- ...confidence to embrace the future of work. Overview As a Client Manager, you will sit within the Client Management Team and support... ...Decoded programmes. — Setting projects and programmes up for success: Supporting Decoded teams through the delivery process and holding...Permanent employmentFull timeSummer workWork at officeRemote workTrial periodMonday to friday3 days per week
- ...Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot’s SaaS solutions... ...compliance-regulated processes. We are looking for a Senior Customer Success Manager (CSM) to become an integral part of our Customer Success...
$87.13k per year
...on this exciting journey. About the role: Our Customer Success Managers pick up where our Implementation team leaves off, working closely... ...4+ years of experience in a senior Customer Success, account management, or strategic consulting role. SaaS experience preferred ~...Long term contractFull timeInternshipRemote workFlexible hours- ...building AI Agents that help businesses deliver exceptional experiences to their users. We're growing our Customer Success team and looking for a Customer Success Manager who is as comfortable demoing a product as they are running a data-driven business review. This is not a...Permanent employmentFull timeRemote workFlexible hours1 day per week
$70k - $105k per year
...Customer Success Manager Company: 021 Strategic Department: Customer Success Reports to: VP, Customer Success Location... ...play a critical role in shaping how we support and grow our client base, building scalable systems, defining playbooks, and setting...Remote jobLong term contractFull timeInternship- ...We’re looking for a full-time Client Success Coach to join our fast-growing team at Richard Yu... ...leading a team of 5-8 Customer Success Managers (CSMs) responsible for client onboarding... ...This is a hands-on leadership role: you’ll manage, mentor, and hold the team accountable,...Remote jobLong term contractFull timeFreelanceLive InWork at officeMonday to friday
- ...At Vocantas , our Client Services team is dedicated to delivering a seamless and impactful... .... We are the frontline of customer success—guiding onboarding, supporting adoption, resolving... ...hear from you. As a Customer Success Manager at Vocantas, you will be responsible for driving...Remote jobLong term contractContract work
- ...systematisch auszubauen. Wenn du Lust hast, Impact im Customer Success wirklich messbar zu machen, freuen wir uns auf dich. epilot digitalisiert... ...– perfekt. Hier gibt es Wachstumsmöglichkeiten ins Partner-Management. Das bringst du mit Erfahrung im strategischen Customer...Permanent employmentFull timeFlexible hours
- ...been built, tested, and refined over a decade to ensure unmatched precision and scalability. As a Customer Success Manager, your role is to ensure our clients maximize the power of our AI-first, tech-driven platform to protect their brand, engage with audiences in real...Remote jobLong term contractFull timeFlexible hours
- ...About Rover Rover is seeking a Customer Success Manager to join us on our mission to drive the future of fan and member engagement by unlocking... ...will play a key role in empowering our growing roster of clients to achieve their mobile marketing goals and uphold our high...Remote jobFull time
- ...Als Customer Success Manager bei clockin bist du dafür verantwortlich, unsere Bestandskunden erfolgreich zu machen. Dein Ziel ist es, dass sie den maximalen Mehrwert aus unserer Software ziehen und clockin optimal in ihrem Arbeitsalltag einsetzen. Du begleitest unsere Kunden...Permanent employmentFull timeHome officeFlexible hours
$85k - $100k per year
...customer relationships to ensure maximum client satisfaction retention and market penetration... .... Relationship development and management Serve as primary point of contact for... ...identify and solve complex problems. ~ Success communicating ideas, and presenting and influencing...Remote jobRemplacementFull timeInternshipWork at officeFlexible hours- ...ensure unmatched precision and scalability. The Lead Customer Success Manager role is responsible for both driving pod-wide commercial... ...of CSMs to deliver at the highest standard. This role ensures client KPIs are clearly documented and consistently achieved, renewals...Remote jobFull timeFlexible hours
$90k - $140k per year
...headquartered in the Greater Toronto Area, with teams and offices across North America, Europe, and Australia. As Digital Customer Success Manager, you will be responsible for designing, launching, and scaling the Digital Customer Success strategy to support a growing...Remote jobFull timeInternship$120k - $145k per year
...Reporting to the Senior Director, Business Acceleration, the Client Services Manager, Life Sciences leads the end-to-end customer experience with... ...for precise, high-impact customer engagements Define success metrics and ensure measurable ROI through analytics and reporting...Permanent employmentFull timeInternshipWork at officeLocal areaImmediate startRemote workWork from homeFlexible hours- ...You will be the operational backbone of our high-growth Customer Success team. Our goal is to build a world-class, proactive service... ...leadership and a dedicated analyst to define key metrics, support management of the book of business, and create dashboards that track health...Remote jobFull timeWorldwide
- ...We are seeking an experienced, Canada-based Customer Success professional to join our growing international team. As an Enterprise Customer Success Manager (ENT CSM), you will guide customers through their post-sales journey, ensuring long-term success, value realization, and...Remote jobLong term contractFull time
- ...there is significant opportunity ahead as we continue to innovate and broaden our offering. The Role As an Enterprise Customer Success Manager, you’ll be the quarterback for some of our largest, most complex accounts—guiding national GCs through adoption, expansion, and...Remote jobFull timeFor contractorsInternship1 day per week
$67.93k per year
...and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that... ...our culture: Foundever® Stories. Job Summary: The Manager Client Relations is the primary day-to-day service delivery point...Contract workWork at officeLocal areaRemote work- ...active consumers monthly. We are looking for a Customer Success Manager to work with our West coast based customers. In this role, you... ...communicate your technical knowledge of Helpshift’s platform educating clients on best practices regarding SDK configurations and internal...Remote jobContract workInternshipImmediate startWorldwideWeekend workAfternoon shift
$120k - $140k per year
..., carefully, and own your work. As our Mid-Market Customer Success Manager you will: Develop and maintain strong relationships with Orita... ...agencies Your responsibilities include: onboarding new clients, establishing a success plan based on client goals, increasing...Remote jobLive InFlexible hours$115k - $160k per year
...that matters? The future of cybersecurity starts with you. About The Role: CrowdStrike is looking for a Digital Customer Success Program Manager to join our fast-growing Customer Success Operations team. In this role, you will lead the development and execution of...Work at officeLocal areaRemote work$111k - $131k per year
...build for the long term. About the role: Samsara’s Customer Success (CS) team advises and guides our customers, ensuring they adopt... .... As part of the CS Operations team, the Strategic Program Manager will own and lead large-scale transformational programs supporting...Remote jobLong term contractFull timeInternshipFlexible hours$105k - $140k per year
...is our opportunity. We are looking for an experienced project manager who understands our larger, strategic customers’ goals, starting... ...the quality, effectiveness, and efficiency of our Customer Success processes About You If you are a curious, thoughtful Customer...Remote jobFull timeLocal areaWork from home- ...boundaries. Build things that matter. As our first Customer Success manager in the UK, you’ll be a crucial bridge between our customers... ...resolve workflow issues. Drive onboarding and deployment for new clients. Deliver training sessions to customer teams. Share...Permanent employmentFull time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Client Success Manager (CSM). Be the first to apply!
Related searches
- client relationship manager Remote
- customer relationship manager Remote
- client services director Remote
- engagement manager Remote
- community engagement manager Remote
- client services manager Remote
- client service coordinator Remote
- customer success manager remote Remote
- partner success manager Remote
- customer success manager work from home Remote