Client Success Manager (CSM)
Full-time
TMA Systems
The Client Success Manager uses their exceptional relationship skills to engage and retain our client by helping them utilize our CMMS solution in the best way possible. This largely client-facing position is critical to the client experience and drives our personalized approach to client support.
Develops and manages client information within CRM/CSM platforms (Salesforce, Gainsight)
The Client Success Manager (CSM) will be responsible for proactively engaging clients and serve as a trusted advisor to our clients, leading to strong adoption of our products.
Leverages deep business and industry knowledge to partner with clients to help increase sustainable proven value so they achieve their strategic goals and desired outcome through their interactions with the WebTMA software.
Analyze client data to improve client usage and experience.
Consult with clients to understand learning goals, success criteria and program strategy to ensure client success in maximizing the value of TMA solutions.
Conduct virtual monthly status meetings, as well as other client requested meetings, with each assigned client
Deliver product demonstrations and client training as required.
Develop a working knowledge of the performance of the accounts by monitoring client activity to identify any changes in performance that may indicate a service or other issue
SUPERVISORY/MANAGEMENT AUTHORITY
No supervisory/management authority
Bachelor's Degree and a minimum of 3 years of related experience
Ability to build strong relations with premium support client
Excellent English communication skills including both written and verbal
Ability to demonstrate leadership qualities
Working knowledge of principles and processes for providing client service, which includes client needs assessments, meeting quality standards for services, and evaluation of client satisfaction.
Proven experience in facilities management, or related field
Familiarity with CMMS/EAM software is a strong advantage.
Familiarity with CRM platforms (Salesforce, Gainsight)
Vacancy posted 1 day ago
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