Technical Customer Success UK
Full-time
Aikido Security
We’re making security suck less for developers.
Security tools haven’t kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built Aikido to change that. Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what actually matters and automate the rest.
We’re taking on legacy security tools teams have been stuck with, and we’re winning. If you want to help us take market share and build products developers actually enjoy using, you’re in the right place.
Founded in 2022 by third-time founders, Aikido has $85M in the bank and a long runway ahead. We’re building toward self-securing software. Join an all-star team. Take real ownership. Push boundaries. Build things that matter.
As our first Customer Success manager in the UK, you’ll be a crucial bridge between our customers and Aikido Security’s platform, driving adoption, ensuring value realization, and protecting against churn. Your role focuses on helping customers unlock the full potential of Aikido while addressing and resolving any challenges they face.
Responsibilities
Engage with 'accounts at risk' to prevent churn.
Drive product adoption and maximize customer value.
Escalate complex issues.
Debug and resolve workflow issues.
Drive onboarding and deployment for new clients.
Deliver training sessions to customer teams.
Share customer insights with the product team.
Medior/Senior profile with prior experience in customer success, technical account management, or a similar role.
Experience in AppSec is a must.
Tech-savvy , with the ability to debug and investigate technical workflows.
Strong communication and proactive, with a "get stuff done".
Comfortable working independently and managing multiple priorities.
Fluent in English.
What you can expect
High-impact position in a fast-growing company
Fast growth of responsibility
A company that sticks to its values in an open and informal atmosphere (see our culture page on the website for more details)
Flexibility in working hours
You will be recruited based on competencies. Qualities of people are decisive, regardless of gender, religion, ethnic origin, age, sexual orientation, or any disability.
Vacancy posted 8 days ago
Similar jobs that could be interesting for youBased on the Technical Customer Success UK in Remote vacancy
- ...aktiv vor dem Absprung bewahrt hast — woran hast du das Risiko erkannt und was hast du konkret getan? Vorteil: Erfahrung in Customer Success, Community Management oder Kundenservice bei anspruchsvoller Zielgruppe CRM-Erfahrung (Monday.com, HubSpot, Notion o. Ä.) Verst...SuggestedPermanent employmentFull timeRemote work
- ...enables large enterprises to run their entire customer financing cycle: from risk assessment to... ...role We are looking for a Customer Success Manager who care deeply about customers,... ...customer lifecycle; from onboarding and technical adoption to renewals and expansion, ensuring...TechnicalLong term contractPermanent employmentFull timeRemote work
- Wir suchen neue Mitarbeiter (m/w/d) im Kundenmanagement, die uns dabei unterstützen, unsere Bestandskunden zu betreuen und zu entwickeln. Wenn Du motiviert & redegewandt bist und es Dir leicht fällt, nach klaren Prozessen und Strukturen zu arbeiten, bist Du bei uns genau ...SuggestedFull timeFixed term contractRemote workHome office
- ...We’re looking for a Customer Success & Retention Specialist who genuinely enjoys understanding people and building strong customer relationships. This role goes beyond reactive support — we want someone proactive, empathetic, and capable of turning challenging customer conversations...SuggestedLong term contractPermanent employmentFull timeMonday to friday
- ...von der Produktentwicklung bis zur Serviceerbringung. Als Customer Success Engineer bist du die technische Seele im CS-Team. Nicht nur... ...komplex, visionär und skalierbar ist. Ob Solutions Engineer, Technical Consultant oder Technical Account Manager – wenn du heute in...TechnicalPermanent employmentFull timeRemote workFlexible hours
- ...parts: people person problem solver organized human curious product thinker This role sits right in the middle of Customer Success and Product. Meaning? One minute you might be onboarding a new customer, the next you're testing a feature, spotting a weird workflow...Remote job
$80k - $90k per year
...Xello is looking for a Customer Success Manager (12-Month Contract)__ Who are you? You believe that a company’s success depends on its... ...role We’re Xello - Join us! We are Xello (CASCAID in the UK), the leading developer of future readiness programs in North America...Long term contractFull timeContract workRemote workFlexible hours- ...in Bestandsaccounts zu verankern, neue Use Cases zu aktivieren und Accounts systematisch auszubauen. Wenn du Lust hast, Impact im Customer Success wirklich messbar zu machen, freuen wir uns auf dich. epilot digitalisiert die Energiewirtschaft mit einer einzigartigen Cloud-...Permanent employmentFull timeFlexible hours
- ...Wir suchen eine*n Customer Success Specialist, der oder die sich einem der größten B2C Coaching Unternehmen im deutschsprachigen Raum anschließen, Klienten langfristig begleiten, echte Ergebnisse liefern und als verlässlicher Anker in einem starken Team jeden Tag Hochleistung...Full timeFixed term contractRemote work
- ...identifying, engaging, and winning new enterprise customers interested in AI, Generative AI, Data... ..., competitive intelligence, and emerging customer needs. Contribute to regional go-to-... ...projects to the Delivery and Customer Success teams. What you’ll need to succeed in...Long term contractContract workFlexible hours
- ...roughly 90% of the market share in the Netherlands, servicing massive enterprise retail and e-commerce giants. As our Senior Customer Success Manager for the Dutch market, your mission is to protect, retain, and grow this enterprise portfolio. You are not a passive...Permanent employmentFull timeContract workCasual workLocal areaRemote workWork from homeFlexible hours
- ...About the Role: We are looking for a UK Nominee Director to support ongoing corporate compliance. This is a part-time, non-operational position with minimal involvement. The initial setup may require 1–2 hours in the first month, followed by occasional light tasks in future...Long term contractPermanent employmentPart timeFreelanceRemote workFlexible hours
- ...About the Role: We invite a UK Compliance Proxy Director to assist with opening a UK bank account and maintaining corporate compliance. This part-time, non-operational role requires minimal involvement. Expect 1–2 hours for initial setup in the first month, followed by occasional...Long term contractPermanent employmentPart timeRemote workFlexible hours
- ...About the Role: We are recruiting a UK Resident Director Nominee to assist with opening a UK bank account and maintaining corporate compliance. This part-time, non-operational role requires minimal engagement. Expect 1–2 hours for initial setup in the first month, followed...Long term contractPermanent employmentPart timeRemote workFlexible hours
$111k - $131k per year
...public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Samsara’s Customer Success (CS) team advises and guides our customers, ensuring they adopt Samsara and continuously gain business value from our products....Remote jobLong term contractFull timeInternshipFlexible hours- ...European Sales Executive (UK & Ireland) Engineered Corrosion... ...an exciting and fast-growing technical leader in the engineering space... ...systems. Our mission is to help our customers save money and lives by... ...efforts daily—through customer success, account growth, and...TechnicalPermanent employmentFull timeFor contractorsRemote work
- ...We are looking for a confident and client-focused Customer Success & Product Demo Specialist to handle client onboarding, product demonstrations, relationship management, and post-sales support for our U.S.-based clients. The ideal candidate should be comfortable speaking...Permanent employmentFull timeShift work
- ...relationships primarily with academic customers (universities and research... ...bridge, deeply understanding customer needs in the academic sector... .... Tech Affinity: High technical literacy and experience in... ...Sales Record: 5+ years of success in growth-oriented sales, with...TechnicalPermanent employmentFull timeWork at officeRemote workWorldwideFlexible hours
- ...workflows, Vidyard is redefining how companies grow revenue through video. About the Role Vidyard is looking for a Senior Customer Success Manager, Full Cycle to join our Customer Success team whose primary mission is to stabilize at-risk accounts and return them to...Remote jobInternshipFlexible hoursShift work
- ...Voltaire Design is recruiting for a new Sports Saddle Specialist in UK Passionate about sales and riding, our future employee will... ...its values in the field and at equestrian events Ensure high customer satisfaction and liaise with our back office teams Strongly...Permanent employmentFull time
- ...contribute to the company’s key objectives and core values. The Learner Success Coach objectives are set out as follows: To deliver an overall... ...of apprenticeship delivery A detailed understanding of the UK’s Further Education sector, including Apprenticeships - Experience...Permanent employmentFull timeSummer workFlexible hours
- ...culture that celebrates creativity, collaboration, and inclusion. About the role We are looking for a dynamic and customer-focused Customer Success Manager (CSM) to join our team. In this role, you will own a portfolio of airline customers and be responsible for...Long term contractPermanent employmentFull timeRemote work
- ...Job Responsibility: RESTAURANT SUCCESS MANAGER Restaurant Success Team | Toronto, ON or New York, NY Are you passionate about local... ...Foodee's Restaurant Dashboard Work closely with the Sales & Customer Success teams to understand client insights and communicate to...Full timeWork at officeLocal areaRemote workWork from homeRelocation
- ...the division. As the Clerk A you will: Provide excellent customer service to the public and co-workers. Perform reception and... ...service at application. Conditions of employment: The successful applicant must maintain legal eligibility to work in Canada. If...Full timeWork at office
$50k - $60k per year
...through a culture that values initiative, growth, and strategic support. Role Description This is a full-time, remote role for a Success Coach who will guide, support, and motivate our clients—new and aspiring commodity brokers—through their journey with Buildofarm. You...Permanent employmentFull timeRemote work- ...repair specifications ~ Ability to read and interpret complex technical drawings and processes. ~ IT literate, including email,... ...21 years of age or older to drive a company vehicle. ~ Must successfully pass a criminal background check and maintain a drug-free status...TechnicalOngoing contractContract work
- ...and are a physiotherapist or an athletic trainer a role as a Client Success Manager at VALD could be the change you need! About the VALD... ...members in over 30 countries, with four offices across Australia, the UK and USA. Named in LinkedIn's Top 25 Startups for 2022 in...Remote jobFull time
- ...an entry-level role—you will bring proven success in managing key rental accounts, a deep... ...production companies, dry hire houses, and technical teams at all levels. In this position,... ...evaluations. Maintain CRM usage tracking, customer engagement, and data-driven pipeline...TechnicalLong term contractInternshipFlexible hoursNight shift
- ...We’re a UK-based cleaning company specialising in Residential and End of Tenancy services. We’re looking for a Client Success Sales Consultant to join our remote team and help convert leads... ...Skilled in negotiation and resolving customer issues effectively. # Own reliable...Permanent employmentFull timeRemote work
- ...• Tech Log — digital aircraft technical records and logbooks • Smart... ...Role Snapshot Location: UK Compensation Structure: 80%... ...and account growth Focus: Customer retention, expansion, and Net... ...health, growth, and long-term success of TrustFlight’s existing customer...TechnicalLong term contractPermanent employmentFull timeContract workInternshipWorldwideShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Customer Success UK. Be the first to apply!
