Agent Supply Chain Logistique - Transport H/F

Diva International Inc. (“DIVA”) is looking for a Logistics Specialist (12m Maternity Leave Contract) who will be responsible for coordinating and executing day-to-day logistics activities to ensure the efficient flow of goods and materials across the supply chain. This role manages transportation, customs documentation, EDI processes, and order fulfillment, ensuring timely delivery, cost control, and compliance with quality and regulatory standards. The Logistics Specialist will be the primary owner of retailer disputes, including investigation, documentation, resolution, tracking, and reporting.

The Logistics Specialist role is a 12-month maternity leave contract . The role allows for remote work in Ontario, Canada only . Travel may be required on occasion. Founded in 2002, DIVA disrupted the cycle care industry with the DivaCup®, offering a reusable, comfortable, and innovative alternative to disposable menstrual products. As a pioneer in menstrual health and equity, DIVA has spent over two decades challenging taboos, advocating for education, and driving social impact initiatives that improve accessibility to period care worldwide. DIVA’s commitment to conscious wellness extends beyond menstrual care. Guided by science-backed formulations and human-first innovation, DIVA continues to develop vegan, cruelty-free, and premium crafted products that empower individuals to feel informed, confident, and cared for—without stigma.

Shipping & Transportation

Coordinate domestic and international shipments, ensuring on-time delivery and compliance with carrier and customs requirements.

Prepare, review, and process shipping documentation, including packing slips, labels, invoices, customs paperwork, and Chamber of Commerce certifications.

Track shipments, resolve delays, customs holds, freight claims, and other discrepancies, ensuring smooth order fulfillment.

Order Management, EDI, and Inventory Support

Manage customer purchase orders, ship requests, and related documentation, ensuring accuracy across EDI transactions (invoicing, PO acknowledgments, ASNs, and labeling).

Maintain up-to-date order status in NetSuite, spreadsheets, and customer portals, and coordinate shipment of samples, donations, and tradeshow materials.

Resolve order and shipment issues, including tracking discrepancies, RMAs, and shipping adjustments; Support inventory accuracy through physical counts, reconciliation follow-ups, and reporting on logistics costs, inventory status, customer orders, and related KPIs.

Serve as the main point of contact for retailer logistics-related disputes (e.g., chargebacks, shortages, late delivery claims, compliance infractions).

Investigate disputes by reviewing PODs, BOLs, ASN records, system logs, warehouse reports, and communication trails.

Partner with the Supply Chain, 3PLs, Sales, and Finance to gather information and prevent future recurring issues.

Quality & Compliance

Ensure logistics activities comply with company SOPs, quality standards, ISO requirements, and B-Corp policies.

Recommend and document process improvements for logistics workflows.

Collaboration & Continuous Improvement

Partner with Sales, Operations, QA, Accounting, and warehouse teams to ensure smooth order fulfillment.

Participate in monthly warehouse meetings to review performance, identify issues, and recommend improvements.

Stay current on logistics best practices, regulatory requirements, and technology tools (EDI, NetSuite, portals).

3–5 years of experience in logistics, supply chain, or related field (CPG experience preferred).

• Strong knowledge of domestic and international shipping processes, customs documentation, and HS codes.
• Experience with EDI systems, ERP platforms (e.g., NetSuite), and customer portals.
• Knowledge of freight cost structures and carrier performance management.
• Working knowledge of quality standards and regulatory compliance (ISO, FDA, Health Canada).
• Proficiency in Microsoft Office Suite; advanced Excel skills an asset.
• Why work at Diva International?

At DIVA, we strive to be a welcoming and safe space for everyone, regardless of their race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity, physical ability, or any other protected grounds. We welcome employees and candidates from these underrepresented groups to help make this vision a reality.

Accommodations are available on request for candidates taking part in all aspects of the selection process.