Logistics Analyst - Customer Care

Pembina Pipeline Corporation is a dynamic energy transportation and midstream provider, serving customers for more than 65 years. We own pipelines that transport hydrocarbon liquids and natural gas products produced primarily in Western Canada. We also own gathering and processing facilities and an oil and natural gas liquids infrastructure and logistics business. Our operations along the hydrocarbon value chain allow us to offer a full state of midstream and marketing services to our customers in the energy industry.

Pembina has a diverse and inclusive working environment that provides employees with a positive and engaging working experience where they are recognized and empowered. We value the safety of our communities, customers, contractors and employees, and believe that all incidents are preventable. Compliance with all policies, procedures and regulations is a requirement, including our Life Saving Rules are basic rules. PKM Canada Marine Terminal LP (Vancouver Wharves Terminal) is currently recruiting for an Analyst, Operations Logistics to join the team for a 6-month term. This position reports to the Manager, Berth Operations in the Natural Gas Liquids Business Unit (NBU), part of Pembina’s Operations Division. Located in one of the busiest port cities in North America, our Vancouver Wharves’ location is one of the largest terminals on the West Coast and handles both liquids and bulk products including mineral concentrates, diesel, Sulphur, and grain products on behalf of customers.
The Analyst, Operations Logistics will provide traffic and administrative support to operating personnel to achieve the organization’s safety, quality, environmental and production objectives, and goals. The primary functions are to help manage the rail, truck, and vessel traffic requirements of the site, coordinate the dispatch of the Foreman and Longshore workforce, provide all site traffic and dispatch requirements during rotating weekends, and help with timely billing to customers for our services. They will project a “Terminal First” professional demeanor and attitude and respond in a courteous manner to customer demands and inquiries. Knowing and understanding all the customer contracts;
Understanding the terms and rules contained within the Terminal’s applicable ILWU Local 500 and Local 514 collective agreements regarding performance, pay, and behaviour at the Terminal;
Assisting with preparing foreman instructions, safety, quality and environmental documentation;
Providing overall support and vacation relief for inside Operations Coordinators;
Contributing to a team environment that values inclusion & diversity.

A Degree in business, facilities operation, or equivalent marine academy/transportation diploma would be preferred;
Previous waterfront operations experience (vessel operations, steamship agency, transportation role etc.);
Computer proficiency with Microsoft Word, Excel, and Outlook software programs;
Self-motivated and capable of working with minimal supervision and/or direction;
Detail oriented, able, and willing to provide electronic and hard copy documentation of all terminal activity on a given shift that meets or exceeds terminal requirements and performance objectives along with checking subordinates work for accuracy;
Involves people closest to the issues to create the best solutions and knows when to shift decisions to another level;
The ability to work a rotating shifts schedule with partner Operations Logistics Analyst (OLA) to provide 7 days per week coverage for the site including being on call; The final candidate will be required to undergo Pre-Employment Background Checks including a Criminal Record Check.