Account Manager - Remote Work

Do you aspire to lead client relationships and drive client success at a dynamic digital agency? Are you adept at crafting and executing strategic plans, overseeing project progress, and aligning initiatives with clients' long-term goals? As an integral part of our agency, you'll collaborate closely with our project management and sales teams, taking the helm in client communications and strategy. Join us in our growth journey!

In your role as Account Director, you will be expected to
Act as the primary point of contact for key clients in Canada and the United States, overseeing both large-scale web design and development projects and ongoing evolution and support mandates with public and private sector clients
Develop and grow client accounts by identifying and cultivating key relationships and growth opportunities in line with the agency’s services
Ensure timely and successful project delivery in alignment with customer needs and objectives
Develop and approve briefs for projects, providing guidance and direction to project teams
Lead and participate in client presentations and other activities to enhance agency-client relationships
Lead contract negotiations with new clients and manage contract renewals
Provide clear and concise updates to clients and agency leadership
Forecast and track key account metrics, reporting on account status and opportunities
Requirements
To be successful, you should have the following skills and experience
Minimum of 5 years experience in an agency setting or professional services
Exceptional listening skills with the ability to understand and address client needs
Proven track record in the management and delivery of successful client portfolio projects
Proficient in digital best practices, technologies, and trends - a plus if you have experience using Drupal, WordPress, or other open-source technologies
Experience managing client relationships and acting as an escalation point
Comfortable with public speaking and presentations
Track record of setting and achieving goals in a fast-paced environment
Experience in team supervision or management
Excellent communication skills in English

Remote applications based in North America are welcome but the applicant must be
Available during Montreal working hours
Use tools such as Slack to stay engaged with your team and contribute to the company culture
Have exceptional self-management and proactive communication skills
Benefits
What we Offer
Impact - Work on projects for prestigious organizations that impact the lives of ten of thousands of users every day
Challenge - Opportunity to take ownership of projects with a high level of creative and technical complexity
Learning & Growth - A collaborative environment that encourages continuous learning and mentorship
Culture - A company with a team from around the works that feels like a family
Flexible hybrid - For candidates based in Montreal and its suburbs, this role follows a hybrid work schedule, with three days in the office and two days working remotely each week

Ready to make a difference? Join us and help shape the future of digital experiences!

Please note that all communications related to the recruitment process will be conducted exclusively by email.