Lead Management Operations Manager

A Chairman’s Council Family Enterprise Advisory team within RBC Dominion Securities is seeking a senior, experienced leader to join the practice as a Team Operations Manager.

This role is part of a small, focused advisory team and is not an institutional or head-office role. The role partners closely with the Family Enterprise Advisor to strengthen and professionalize the operational, executional, and leadership foundation of a practice evolving toward a family office–style advisory model. The focus is on helping families achieve clarity of purpose, alignment across financial and non-financial priorities, and sustained progress across generations. As the practice matures over the next 12–18 months, this role is expected to evolve and may expand to include deeper involvement in areas such as strategic planning, investment coordination, relationship leadership, or broader advisory platform development, based on business needs and individual strengths.

Lead complex, cross-functional initiatives that support practice growth, operational excellence, and enhanced client outcomes.
Continuously identify opportunities to improve efficiency, effectiveness, and quality as the practice evolves.
Act as a leader and coach within the team, fostering higher standards of execution, productivity, and collaboration.
Help reinforce the team’s vision, culture, and ways of working through credibility, trust, and example rather than hierarchy.
Help articulate, refine, and evolve the practice’s story, positioning, and value proposition for families, internal partners, and Centres of Influence.
Bring curiosity, judgment, and a continuous-improvement mindset to how tools and systems are applied.

10+ years of progressive leadership and project management experience in financial services or professional services.

• Senior roles in commercial banking or private banking
• Wealth management or advisory leadership roles
• Senior manager or leadership roles within accounting or professional services firms

Experience in or exposure to family office or family-enterprise advisory environments is strongly valued.
Proven ability to lead initiatives independently and drive execution end-to-end.
Advanced Excel and strong analytical capabilities.
Exceptional interpersonal skills and emotional intelligence.
Agile, adaptable, and comfortable operating in evolving environments.

Direct experience working in or alongside a family office model.
Experience supporting complex or ultra-high-net-worth families.
Professional designation such as CPA, CFA, MBA, or similar.
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program which include competitive compensation and flexible benefits
A senior leadership role within a small, agile advisory team backed by the strength and credibility of RBC Dominion Securities.
Purpose-driven work helping families navigate complexity and build enduring legacies.
and business needs.

Drives RBC’s high-performance culture
Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Management, Investment Performance Measurement

Full time Platform:
WEALTH MANAGEMENT Job Type:
Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.