Technicien Support Gestion H/F

Title: Service Representative (Warranty)

Edmonton Regional Office, 3203 93rd Street NW with travel to surrounding areas

We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee discounts.

Reporting to the Manager, Service, as the Service Representative (Warranty) you are responsible for addressing warranty service needs for homeowners, taking the initiative to complete repairs wherever possible. You will coordinate and organize necessary warranty service tasks, including the involvement of outside trades and suppliers as required. You ensure all repairs and services meet quality standards, adhere to budgets and timelines, and maintain positive relationships with homeowners and other parties involved in the warranty service process.

Attending service appointments to assess homeowner concerns and coordinate corrective actions.

Liaising internally with Field service supervisor as needed, to determine validity of service requests.

Ensuring quality of completed work compliance with Qualico’s standards and pertinent legislations.

Communicating with subcontractor/supplier accordingly.

Providing supports to other projects and duties as assigned.

you respect diversity and deal with sensitive situations using a high degree of integrity.

Excellent service oriented; you handle relations with customers, internal and external parties with tact and diplomacy.

A creative problem solver; High School Diploma, or equivalent.

Comfortable and proficient in using an assortment of tools to complete a variety of construction tasks relating to the correction of deficient items.

Satisfactory verification of criminal record check.

Comfortable using Microsoft Office Programs (Outlook, Word, Excel, Teams, SharePoint).

Diploma, certificate or degree in a relevant field is an asset.

Experience with construction management software (Build-Pro, NewStar, On-Location Warranty, Builder Go, or similar) is preferred.

Consistently meeting customer expectations.

Staying current with technical job skills.

You primarily work on site during regular business hours in completed homes with potential for exposure to noise from equipment/machinery and occupational hazards, inclement weather and dust. A rotating on call schedule is required for a week at a time. Travel to regional offices and overtime may occasionally be required.

Qualico is a fully integrated real estate development company with offices in Winnipeg, Calgary, Edmonton, Vancouver, Regina, Saskatoon, Austin and Dallas-Fort Worth, Texas.

Since its inception in 1951, the company’s activities span the entire real estate spectrum and include residential land acquisition and development, single-family and multi-family home divisions, commercial and industrial development, property management, concrete ready mix, building supply and manufacturing divisions. serviceQ is a new concept in post-occupancy service that helps protect your most important investment, your new home. serviceQ is dedicated to delivering on that commitment and are devoted to a distinctly exceptional service experience.

Qualico welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Join our Talent Community to stay up to date on job opportunities and to find out why we have the best reasons to come to work every day.

January 20, 2026