Head of Customer Operations Management

Arrow Machine and Fabrication Group is an engineering-focused solution provider of machined castings, fabrications, and assemblies. We serve OEM customers in the rail, material handling, mining, defense, heavy truck, agriculture, power systems, construction, nuclear, engineered products, architectural, and forestry industries.
We have access to the broadest range of metalwork solutions in the world through our elite group of companies. Arrow focuses on providing innovative design, quality craftsmanship, and exceptional customer service.
AOR Cambridge was established 100 years ago, and developing our people has been a core function and commitment of our business. Our culture is built on safety, integrity, and a commitment to partnering with our customers. We offer our people a commitment to quality and continuous improvement, and the opportunity to implement innovative ideas.
At our Cambridge Facility, we fabricate and assemble components for heavy truck, defense, and off-road equipment companies. We feature fitting and welding, metal forming, saw cutting, painting, assembly department, and manufacture everything from small components to large structures, sheet metal to heavy plate.
Position Summary: The Operations Manager will be responsible for oversight and leadership of the day-to-day production floor operations . Working closely with the management team, the successful candidate will lead and direct a highly customer-focused operations team, helping to move the organization forward while playing a role in the safety, quality, cost, and delivery objectives of the facility.
Support and drive continuous improvement/lean concepts and techniques throughout the manufacturing process in the achievement of cost reductions and process effectiveness.
Ensure that a consistent, systematic, and logical approach to problem solving, decision-making, systems improvement and planning is continually and thoroughly applied by manufacturing.
Provide feedback and support related to maintenance activities of the site, including infrastructure, facility maintenance, plant preventative maintenance and utilities (as applicable).
Manage the production activities of the site in the attainment of production deliverables (safety, quality, efficiency, effectiveness, scrap, cost per earned hour, build/schedule attainment, delivery, etc.).
Implement and drive the sustainability of 5S strategies and continuous improvement activities.
Provide coaching and mentoring to staff through ongoing feedback and formal performance reviews.
Perform regular workplace inspections.
Ensure that safety and environmental standards are promoted and followed.
Ensure that new employees are trained on department hazards and the safe operation of equipment.
Drives product quality improvement through process adherence and mistake proofing.
Follows and complies with all Operational Procedures and policies as outlined in the Employee Handbook, Quality and Environment programs (i.e., Excellent command of the English language, verbal and written.
Demonstrated success and proven results within companies serving equipment manufacturers.
Experience in supplying steel fabricated components and assemblies to leading equipment manufacturers.
Extensive knowledge and leadership in the principles and practice of Lean Manufacturing, Continuous Improvement and small progressive manufacturing disciplines.
Strong leadership, management, presentation, and relationship-building skills.
Willingness to work hands-on with all levels of the plant, commanding respect while developing positive relationships.
Health, dental, and vision coverage from day one!
Virtual healthcare with Lumino Health
Employee and Family Assistance Program (Homewood Health)
Life and travel insurance for you and your family
Attendance Bonus & Profit Sharing
Three weeks vacation days to start
Tuition reimbursement for job-related education and training

Arrow is committed to diversity and inclusion. We provide accommodations throughout the recruitment process in line with the Human Rights Code and Accessibility for Ontarians with Disabilities Act.