Delivery Management Manager

PLATO is one of Canada's leading software testing services firms, driven by the mission of building a stronger, more inclusive technology workforce. While we are proudly Indigenous-led and committed to creating opportunities for First Nations, Métis, and Inuit communities, our team reflects the rich diversity of Canada. We welcome talented individuals from all backgrounds who share our passion for quality and excellence in software testing.

At PLATO, we believe that better software leads to a better world. Our software testing specialists come together with a shared commitment to delivering exceptional results for our clients while building strong, resilient communities. Marie, Regina, Calgary, Vancouver, and Victoria, including locations near Indigenous communities.

We're looking for a Director of Delivery to lead client delivery and regional operations across Alberta. This is a senior leadership role for someone who thrives in a consulting environment, understands how to build trusted client relationships, and knows how to guide teams toward consistently strong outcomes.

You'll oversee multiple client engagements, support the growth and development of a talented delivery team, and play a key role in expanding existing accounts. Consultants are often embedded directly within client teams, so your ability to maintain visibility, anticipate risks, and ensure delivery excellence will be essential.

This role reports to the COO and works closely with Sales to support account growth. If you're energized by leading people, shaping delivery strategy, and strengthening long‑term client partnerships, this is a meaningful opportunity to make an impact.

Leading the successful delivery of client engagements across the Alberta region

Ensuring delivery quality, client satisfaction, and strong engagement outcomes

Providing leadership and guidance to project leads and delivery managers

Acting as the senior escalation point for delivery challenges or client concerns

Building and maintaining trusted relationships with senior client stakeholders

Identifying opportunities to expand existing engagements and support account growth

Making staffing and delivery decisions that support regional performance and utilization

Balancing client outcomes, team development, and business performance

Identifying ways to improve engagement performance and expand work within existing accounts

Supporting professional development and helping team members grow their careers

Participating in hiring and recruiting to strengthen the regional delivery team

10+ years of experience in software delivery, testing, or technology consulting

• Experience leading consulting teams or delivery organizations
• Strong client relationship management skills and the ability to build trust quickly
• Experience managing consulting staffing, utilization, and delivery performance
• Solid understanding of software testing practices, including automation
• A natural mentor who enjoys developing people and building strong teams
• Software

People Management

Client Accounts

PLATO is a software testing and technology services company trusted by clients around the world.

In addition to providing our clients the highest quality software testing services, PLATO is creating careers in technology for First Nations, Inuit, and Métis people from coast to coast to coast through our innovative train-and-employ model. Since 1997, we have been helping organizations all over the world reach their quality objectives by delivering scalable, proven, quality-centric managed services. Companies such as Apple, Suncor, TD Bank, Medavie, BCLC, LinkedIn, Boeing, and many others have gained considerable advantage from our Quality Assurance (QA), Testing, and eLearning expertise and experience.

We deliver specialized QA services to our clients with the goal of helping them increase profitability, boost customer satisfaction, manage development cycles and implement quality-centric solutions. At PLATO, we encourage our employees' personal career growth. We have plans in place to make sure that each employee is connected with a people manager to help guide them through their professional development, offer e-learning classes, and give our employees the opportunity to pursue software certifications for cutting-edge technologies.

We honour their long history of welcoming many Nations to the beautiful Turtle Island and we actively work towards reconciliation between Métis, Inuit, and First Nation peoples and non-Indigenous people on this Land.

We contribute to proactive employment practices to promote inclusivity and diversity to those especially marginalized populations such as women, persons with disabilities, members of visible minorities, First Nations, Métis, and Inuit peoples, and all other groups protected under the Human Rights Code.

We are committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require accommodation during any aspect of the recruitment process and we will work with you to address your needs.