Full Time Retail Store Manager

Retail Store Manager
Employment: Full Time, Permanent
Umbra Retail Concept Store
Reports to: VP, Design
We’re Umbra – a leading global design company, creating original, modern, casual, and affordable designs for every room in the home. We are a rapidly growing entrepreneurial organization driven by innovation, speed, and teamwork. We thrive on building strong customer relationships, developing strategic partnerships, and delivering value-driven solutions.

Are you passionate about building and leading a retail sales team? Can you see yourself as an Umbra Brand Ambassador for original design?

To manage a trendy design-forward concept store located in downtown Toronto! This role works with cross-functional teams at Global Headquarters to ensure smooth store operations and new product launches while maintaining high customer service standards to achieve targeted productivity and profitability.
Manage Store Operations: Support all aspects of daily store operations including opening and closing procedures, scheduling associates and managing bi-weekly payroll. Oversee inventory management, including store orders, stock replenishment, and maintaining adequate levels of store supplies. Ensure accurate handling of cash processes such as petty cash and cash envelopes. Maintain organized and functional back-of-house areas including stockroom and breakroom. Coordinate incoming and outgoing mail, monitor store communications (voicemail, main contact channels), and ensure store information such as operating hours and systems (e.g., Drive Sales: Develop and implement sales strategies and effective action plans to increase sales. Monitor performance through Shopify reports and internal sales trackers, identifying opportunities to improve results. Partner with Marketing to maximize store potential through execution of in-store events, promotional initiatives (e.g., Design Deal of the Week), and development of social media and customer outreach efforts such as sneak peek communications.

Build a Winning Team: Recruit, train, and motivate retail associates. Lead onboarding processes including delivering store training programs and maintaining welcome packages for new hires. As a Brand Ambassador, demonstrate leadership and promote a positive brand image by upholding Company goals and values while building a strong, engaged team culture.

Deliver Great Customer Service: Coach and develop retail associates to provide the highest level of customer service while creating a friendly, professional shopping atmosphere. Ensure the team is knowledgeable on products, promotions, and brand standards to enhance the overall customer experience.

Analyze and report on key business metrics including transactions, sales performance, merchandise trends, and store productivity using tools such as Shopify and internal tracking systems. Provide insights on top and bottom sellers, pricing, and customer behavior to support business decisions and continuous improvement.

Maintain and enforce strong visual merchandising and operational standards including merchandise presentation, window displays, signage, and overall store cleanliness. Conduct regular health and safety inspections and ensure compliance with company policies and procedures. Oversee general store upkeep, including maintenance of in-store fixtures and equipment, and uphold loss prevention practices to protect company assets and ensure a safe environment for both customers and staff.
Retail Business Savvy: Solid business acumen with excellent time management and organizational skills; strong knowledge of Microsoft Office and POS systems and understanding of scheduling systems and sales analytics are necessary; Strong Sales Skills: Demonstrated ability to achieve sales targets through customer engagement and employee development with a passion for retail, home fashion and trends.

Leadership and Team-Building Skills: Lead by example, performing all aspects of retail store work including executing tasks on the sales floor and in the back room; flexible and available to work weekends and evening shifts; strong track record of recruiting, building and retaining a high-performing retail sales team; resourceful with a dynamic and energetic personal style.

polished professional presentation and easily adaptable to different situations in a fast-paced retail environment.

Retail Management or Business-related post-secondary education is preferred.

Preferred Experience: 4-6 years' progressive retail/boutique/store management experience including managing a retail sales team and working alongside an owner/operator are preferred
We offer competitive compensation, incentive programs, group benefits and RRSP, continuous learning opportunities, an on-site gourmet café, full gym facilities, and a design-driven culture with global reach.
A leading global design company, inspired and driven to perform
We share a vision of creating original, modern, casual and affordable design for every room in the home. Use of Al: Umbra may use artificial intelligence (Al) tools to assist in screening, assessing, or selecting candidates for this role. These tools are designed to support - but not replace - human decision-making.