Consultant, Advisors

As an employee you get support & opportunities that empower you to advance your career. The University is a welcoming workplace for those of all abilities interests and expertise. Full time
IT Support
Temporary
Information Systems and Technology - Service Desk
Posting Information:
This role is being offered as external contract

The Computing Consultant (Service Desks) reporting to the Manager Service Desks is responsible for providing technical support for devices applications and the network for students staff and faculty at the University of Waterloo while continually working to improve our service.

Assist with onboarding offboarding and access support for Campus Housing staff.
Assist in planning service improvements at IST Service Desks.
Provide support for Microsoft 365 (email and applications); wired and wireless network support; identity access management user support; and desktop and mobile device support (Windows MacOS Linux iPhone OS Android).
Manage AV equipment loans for Campus Housing.
Work collaboratively with members of the service desk team (students and full-time staff) to handle complex problems and escalate to the appropriate group(s) within IST as needed.
Commitment to continuous improvement of oneself and the team by staying current in the latest technology trends and providing feedback to the team as appropriate.
Post-secondary education in a related field or the equivalent combination of education technical certifications or training and work experience.
Ability to translate technical concepts into simple language.
Must have a good understanding of network troubleshooting.
Experience providing support for Microsoft 365.
Thorough understanding of desktop operating systems (Windows Mac OS) and imaging desktops.
Experience working with Atlassian tools (Confluence Jira and Jira Service Management).
Experience working with and leading student staff is an asset.
Excellent interpersonal and customer service skills with the demonstrated ability to deal with clients at all levels of computer literacy with tach and diplomacy.
Proven ability to manage sensitive customer service issues.
Experience managing projects.
Equity Statement
Our active work toward reconciliation takes place across our campuses through research learning teaching and community building and is coordinated within the Office of Indigenous Relations.
The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity anti-racism and inclusion. As such we encourage applications from candidates who have been historically disadvantaged and marginalized including applicants who identify as First Nations Métis and/or Inuk (Inuit) Black racialized a person with a disability women and/or 2SLGBTQ.
The University of Waterloo is committed to accessibility for persons with disabilities. Contract