IT Systems Analyst / Analyste Systèmes Informatiques

AAPS Salaried - Information Systems and Technology, Level C
Systems Analyst I
6,747.50 - $9,701.42 CAD Monthly
Posting End Date
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
The Systems Analyst I consults with users and analyzes their requirements, and assists in the design, implementation and maintenance of vendor supplied applications.
The Systems Analyst I performs primary operational support, tactical and technical planning, analysis, design, development, installation, documentation and enhancements for the University s enterprise learning applications.

The Learning Technology (LT) Hub supports the University’s enterprise learning applications, which service faculty and students both locally and around the world.
Works under the direction of Solutions Architects, Programmer Analysts, Senior Managers, Managers, and others.
Resolves technical issues in collaboration with other University technology professionals in a complex and highly-integrated environment of administrative systems, learning technologies, and student information systems.

• Analyzes and monitors the performance of learning applications to ensure service level commitments are fulfilled.
• Develops quality assurance and performance tests to prevent application or infrastructure changes from negatively impacting service.
• Liaises with the technical support units of vendors.
• Participates in campus learning technology committees and communities, as required, on behalf of the LT Hub.
• Contributes functional and technical expertise to the on-going strategic planning and development of the University’s learning technology ecosystem.
• May be required to provide after-hours support in situations requiring an urgent response.

Consults with users to determine their technical needs, and analyses and reviews existing system features and requirements.

• Researches vendor applications, proposes recommendations, and participates in solution design and implementation.
• Reviews application logs and alerts to monitor application stability and identifies opportunities to enhance application performance and operation.
• Performs application data conversations, migrations and upgrades.
• Plans and performs application configuration changes or module deployments.
• Develops or modifies software application modules.
• Conducts testing of new or customized application modules to ensure application meets specifications.
• Documents functions and changes to new or modified modules, tests activities/results, error handling and backup/recovery procedures.
• Produces technical documentation, including operations, maintenance, and support procedures.
• Contributes to the ongoing planning and analysis of application enhancements in support of current or new services.
• Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
• Participates in project planning and implementation.
• The University’s enterprise learning applications are mission critical components of the educational technology infrastructure. The dependencies on the University’s learning environment have made it critical that these applications perform at a very high level with little or no disruption of service.

The decisions and actions taken by the Systems Analyst will have a direct impact on how efficiently and effectively the University’s enterprise learning applications will perform and function. Errors in judgment, poor decisions or advice, failure to act decisively could result in having a detrimental impact on the University s ability to deliver courses in a timely fashion and conduct online testing, which could lead to placing the University in a liable position.

Supervision Received

Will sometimes work under the direction of a Project Manager, Team Lead or other senior technical resource, as assigned. The Systems Analyst must be able to work independently as well as contribute actively and collaborate openly as a team member.

Supervision Given

Undergraduate degree in a relevant discipline. Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Undergraduate degree in a relevant discipline. University degree or technical diploma in an IT-related discipline, preferably in Computer Science. Enterprise Resource Planning) is highly desired. Intermediate proficiency in Unix/Linux system administration (e.g. Red Hat Enterprise Linux).

• Experience building data infrastructure solutions with AWS is highly beneficial (e.g. Intermediate proficiency in managing application servers and web servers (e.g. SSL, WebDAV, SMTP, SSH, Telnet) and web services (e.g. Strong knowledge of web browsers, plugins (e.g. Flash, Java) and cross-browser compatibility issues.
• Familiar with databases (e.g. Oracle, MySQL), database design, and related tools (e.g. Toad, SQL Developer).
• Familiar with programming languages (e.g. Java, JavaScript, Perl, PHP) and related technologies (e.g. JSON, XML).
• Proficient with office productivity tools (e.g. MS Office, SharePoint, Visio).
• Experience in several of the following areas: project management, requirements definition, functional application design, configuration, implementation, testing, data conversion, training and documentation.
• Demonstrated proactive approach to customer service and responsiveness to customer needs.
• Good organizational and planning skills.
• Ability to work on several projects at once and to change priorities quickly as needed.
• Ability to work under pressure in time sensitive, mission critical situations, with a minimum of supervision.
• Familiar with learning technologies including strong familiarity with managing Wordpress environments.
• Experience with virtual infrastructure, load balancers, firewalls, and storage area networks (e.g. VMWare, Cisco Application Content Engine, Cisco Firewall Services Module, NetApp).
• Experience with desktop support (e.g. MacOS X, Windows).

Ensures that the limited time available for collaboration adds significant customer value and business results.
Communication for Results - Converses with, and writes to, peers in ways that support transactional and administrative activities. Explains the immediate context of the situation, asks questions with follow-ups, and solicits advice prior to taking action.
Solicits input in gathering data that help identify and differentiate the symptoms and root causes of defined problems. Accountability - Checks assumptions about mutual expectations and clarifies standards of overall performance. Monitors day-to-day performance and takes corrective action when needed to ensure desired performance is achieved.
Documents processes using basic formal process charting techniques. Identifies process bottlenecks and contributes suggestions for process improvement.
Information Systems Knowledge - Possesses a basic understanding of the strategy, structures, processes, and procedures of the enterprise in its relationship with the business and its activities. Troubleshoots in response to requests for technical support. Escalates problems to appropriate technical experts.

The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. A large part of what makes us unique is the community of engaged students, faculty, and staff who are collectively committed to shaping a better world.
Recognized as a leading employer in British Columbia and Canada, UBC supports inspired students, faculty and staff on their journey of discovery, and challenges them to realize their greatest potential. New ideas, changing infrastructure, innovative technology, and fresh approaches are opening up possibilities for the future of research, teaching, and work. Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, and/or Indigenous person.
however Canadians and permanent residents will be given priority.
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