Product / UX Designer senior F/H

There are four (4) distinct delivery phases in which user experience designers (task based I&IT consultants) produce deliverables following Ontario Digital Service Design playbook, which outlines the standard process for user experience design.

Before building a solution, a project team needs to find out whether users need it and whether other solutions exist. The UX Designer’s responsibilities during this phase are to build an understanding of the problem space/statement, the long and short-term business goals, and the user and business needs.

Facilitate the Kick-off meeting with the project team to produce such outputs as:

• Short- and Long-Term Goals
• User Interview Synthesis (collection, aggregation and analysis) of written observations recorded during each interview

Showcases the work and key findings from this stage to stakeholders outside of the core project team
Aligns entire team (business, technical) on what the next steps will be
Technical Service Blueprint, a diagram that displays the entire process of service delivery including support systems by listing all the activities that happen at each stage, performed by the different roles involved
Defined business Key Performance Indicators (KPIs)

Alpha is about testing hypotheses and experimentation. This phase is an opportunity to quickly test different approaches with users before building a service.

Optionally conduct Google Ventures five (5) Day Design Sprint (or variation). This sprint is a five (5) day process for answering critical business questions through design , prototyping, and testing ideas with customers

• Validate "clickable” prototypes with users through usability testing sessions and produce research findings report
• Identify and document existing processes or policies that will need to change to support the new product or service
• The prototypes that were developed and tested during Alpha are used to build a Minimum Viable Product (MVP) for deployment in a live, user-facing environment. Executed within the context of Scrum methodology, the UX Designer performs the following Agile ceremonies: Stand-up meetings, Sprint Planning, Backlog grooming, Reporting, Acceptance, and Retrospective.

Get product owner sign off and input story into backlog for future iteration planning

• Conduct accessibility compliance testing of the solution within each iteration.
• Conduct regular usability testing sessions on the MVP built as part of the Beta phase.

Continuous improvement is one of the core principles of service design and that’s what live is all about. The goal is to continuously monitor, research, test and iterate for as long as the service is active.

User interview synthesis (collection, aggregation and analysis) of written observations recorded during each interview
Conduct regular accessibility compliance testing of the live build as improvements are released.

• Conduct regular usability testing sessions on the live build.
• Analyze usage analytics and user behaviour patterns to track and measure key performance indicators.

Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design

• 3+ years of relevant experience in participating in complex projects (products) of different sizes, ensuring alignment to plans, best practices and incorporating user-centred design processes and agile (scrum) methodologies.
• Expertise in UX software such as JustInMind, InVision, Sketch, Adobe Creative Cloud, Axure, Figma, and Zeplin. HTML5, CSS3, and JS skills (React, Angular, NodeJS), are a plus.

User Experience Design:

• Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
• 3+ years of relevant experience in participating in complex projects (products) of different sizes, ensuring alignment to plans, best practices and incorporating user-centred design processes and agile (scrum) methodologies.
• Degree or diploma in graphic design; degree or certification in usability, human-computer interaction, and technical writing a plus
• Experience in facilitate User Research and Usability testing. Accessibility compliance testing is a plus.
• Experience in facilitate User Research and Usability testing activities to produce such outputs as:

User Interview Synthesis (collection, aggregation and analysis) of written observations recorded during each interview
Demonstrated experience in communication and mediation skills with business teams and core team members to ensure Client projects (products) are progressing according to schedule
Experience with strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects – Discovery, Alpha, Beta, Live or similar delivery methodologies
Ability to deliver on a (project) product with a balanced team (product owner, user experience designers, developers) by participating in Agile (SCRUM) delivery methodologies

Technical Skills:

~ Expertise in UX software such as JustInMind, InVision, Sketch, Adobe Creative Cloud, Axure, Figma, and Zeplin. HTML5, CSS3, and JS skills (React, Angular, NodeJS), are a plus.

Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model to regularly deliver design solutions for approval.