Head of Investment Operations

We are seeking a talented individual to join our Global Investments team at Mercer. This is a hybrid role that has a requirement of working at least three days a week in the office.

As part of Mercer Global Investments Canada Limited we combine Mercers global resources and expertise to offer premium advice backed by far-ranging investment and research capabilities delivered by a network of seasoned investment professionals. The investment operations pooled funds business continues to see steady growth and currently oversees the management of over $15bn of client assets in Canada.

Reporting to the Head of Fund Services the Investment Operations Manager will be responsible for the management of the delivery of support and services to the internal and external pooled fund clients. The role includes the management of all daily tasks for all funds including transaction processing and reconciliation portfolio accounting NAV validation and reporting. This role manages the delivery and oversight of pooled fund services (fund accounting custody taxation client reporting etc.) Investment Operations Manager
Assist in the implementation and perform routine review of oversight procedures to ensure the net asset values of the pooled funds are accurate
Assist in the implementation of fund-related policies/charters through working closely with service providers
Assist in review of offering memorandum updates with a focus on tax and expense related disclosure
Review quarterly board reporting material including service providers reports
Tax / Fund Reporting:
Oversee the completion of all distribution calculations for pooled funds and final trust returns prepared by service providers in accordance with regulatory requirements
Manage HST process including but not limited to review of annual blended rate calculation; Manage withholding tax reclaims process for the pooled funds with service providers
Manage the annual fund audits with external auditors
Assist in regulatory surveys including the annual investment fund survey and risk assessment questionnaire

Review quarterly expense related reports including operating expense accruals and management fee rebates prepared by service providers
Oversee the expense payment process as well as revenue billing and collection
Prepare management reporting and analysis as required

Oversee the acceptance of initial client subscriptions including the review of subscription documents and client tax forms
Oversee the receipt of subscriptions payment of redemptions posting and reconciliation of unitholder flows and all other cash transactions (regulatory fee/transaction fee calculations as applicable)
Oversee the preparation and delivery of investor statements completed by service providers
Oversee the external audit confirmation process for all clients
CPA CA Designation Big 4 Firm Experience considered an asset

• 6 years of financial services/investment industry experience
• Highly organized with a high attention to detail with an ability to balance multiple projects in a challenging environment
• Strong communicator able to deal adeptly with internal and external stakeholders financial institutions auditors and tax authorities
• Experience with tax filings and accounting policies and procedures is essential

You have proven relationship management experience
You have experience using MS Office applications
You strive to improve processes and find more efficient ways to serve clients
We help you be your best through professional development opportunities interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.
Mercer a business of Marsh McLennan (NYSE: MMC) is a global leader in helping clients realize their investment objectives shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses: With annual revenue of $24 billion and more than 90000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective. Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color or any other characteristic protected by applicable accordance with the Accessibility for Ontarians with Disabilities Act 2005 Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individuals particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact
Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.