Delivery Manager - Consulting

Customer Shared Services

This is a Hybrid role - Work in office 4 days a week

Manages the setup, configuration, and delivery of product solutions, ensuring alignment with client needs and in compliance with standards. Provides implementation support, addressing queries and optimizing products to ensure they meet timelines, budgets, quality and compliance requirements.

Manages multiple implementations simultaneously, ensuring timely delivery while meeting scope, budget, and quality benchmarks.

Monitors solution implementation quality, adapting strategies and addressing challenges to maintain alignment with client expectations and organizational objectives.

Advises on the development and enhancement of operational programs, leveraging industry insights and client feedback to refine implementation strategies.

Acts as the subject matter expert, providing guidance and support to internal and external stakeholders during solution implementations.

Develops innovative solutions and provides strategic recommendations that address business objectives and stakeholder requirements.

Collaborates with internal teams such as operations, legal, compliance, and external stakeholders to ensure seamless service delivery and accurate execution of implementation tasks.

Engages Documentation Management as necessary to ensure the legal and setup documentation process has been executed, ensuring comprehensive, audit-ready records that comply with regulatory standards.

Analyses current implementation practices and identifies inefficiencies, and improvement opportunities to enhance delivery timelines and client satisfaction .

Optimizes workflows and operational methods by recommending and implementing process improvement initiatives.

Designs and executes communication plans, translating technical concepts into actionable insights for stakeholders and clients.

Drives change management strategies by developing and delivering robust training programs to ensure end user readiness and successful adoption.

Coordinates the management and integration of implementation-related data, ensuring adherence to governance standards and alignment with organizational frameworks.

Manages end-to-end solution implementations, and setups for the onboarding of clients in delivering product solutions.

Manages the solution, setup, configuration, and delivery of product solutions.

Partners with internal and external teams to ensure seamless execution of implementation tasks.

Ensures compliant legal documentation for audit readiness.

Identifies gaps and recommends strategies to improve implementation efficiency and client satisfaction.

Ensures alignment between values and behaviour that fosters diversity and inclusion.

Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.

Focus is primarily on business/group within BMO; Provides specialized consulting, analytical and technical support.

5 - 7 years of relevant experience in bank with comprehensive knowledge of cash management implementation, bank products, services, and organization and banking group interrelationships are preferred.

• Bachelor's degree preferred, Business Administration, Finance and Accounting preferred. Any other related discipline or commensurate work experience considered.
• French speaking, an asset
• Deep knowledge and technical proficiency gained through extensive education and business experience.

People Management

Process Improvements

Data management and analysis

Regulatory Compliance

Risk Management

Quality Assurance Auditing

Salaries for part-time roles will be pro-rated based on number of hours regularly worked. BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

Accommodations are available on request for candidates taking part in all aspects of the selection process. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.