Support Specialist - Client Support

Selling and Service
Meets customer needs through solution-oriented and forward thinking
Creates positive impressions with customer by bringing best self to work through elevated sophisticated appropriate business attire consistent with Coachs guide to style
Demonstrates Coachs Selling and Service expectations at all times
Flexes personal selling techniques to contribute to overall store financial results
Demonstrates persuasive (not aggressive) confident friendly and genuine service skills and selling behaviors
Works with multiple customers simultaneously and breaks away as appropriate
Follows up with customers consistently and genuinely to influence/close the sale
Sensitive to customers needs and tailors approach by reading cues
Ensures all daily tasks are completed without negatively impacting service or Coach standards

Fosters and environment of teamwork trust and collaboration with peers customers and supervisors
Demonstrates confidence when working with customers
Is adaptable and flexible to change
Handles and offers solutions to customer issues appropriately and involves a manager when necessary
Adheres to all retail policies and procedures including POS Operations and Loss Prevention procedures
Replenishes inventory on sales floor as needed
Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Schedule: Ability to work a flexible schedule to meet the needs of the business during Thanksgiving weekend

Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhausted list of all performance requirements.