PART-TIME/FULL TIME FINANCIAL ADVISOR (URGENT HIRING)

BCIT’s Student Success department is seeking a regular, full-time (1.0 FTE ) Financial Aid & Awards Representative . This position provides assistance in Financial Aid and Awards programs by providing front-line comprehensive support services and assistance for students seeking application support and information on financial aid and awards. Handles front line inquiries related to need-based and merit-based student financial assistance, including student loans, grants, scholarships, bursaries, and other awards. Identifies incoming queries that require immediate addressing and action. Remains current with financial aid and award policies, programs and support to provide effective customer service that delivers relevant insight to the financial aid and award programs, criteria, requirements, deferrals and application procedures. Provides clarification, explanation or highlights opportunities on applying to these programs.
Schedules and helps coordinate students into meetings with Advisors or recommends information sessions that may support students.
Assists students to navigate online applications, processes forms for student loans, scholarships, bursaries and other awards.
Reviews Full-Time student’s financial aid or award applications for completeness or missing information. Carries out the processing of all Part-time Assistance applications by checking forms for completeness, accuracy and that all required documents are submitted. Inputs into database, organizing forms in preparation for Financial Aid Advisor assessment, and tracks application progress on behalf of students.
Investigates reasons for application form status, troubleshoots application issues and provides support for corrective action in completing and submitting applications.
Enters missing student information, identifies and corrects data entry errors, and finalizes pending student applications on various governmental student loan portals, and other financial aid or award databases and systems.
Verifies and confirms student enrolment and/or admission status to complete Confirmation of Enrolment forms in accordance with internal and external Financial Aid or Award policies and procedures. Verifies the student’s enrollment and program details such as program, study period, year of study, the credential that the program leads to, tuition and book costs for the study period, etc. Assists with compliance reporting by reviewing withdrawal, course loads and failures, ensuring criteria for financial aid is met based on, and in conjunction with, BCIT policies and the relevant policies and procedures of Provincial/Territorial government assistance programs. Produces reports to problem solve data integrity issues, in relation to documents and/or cheques, applications or student records. Follows up to resolve data entry or information issues.
Tracks financial transactions, produces cheque requisitions and verifies accuracy of cheques.
Liaises with BCIT’s Foundation Office and Revenue Accounting department regarding transactions on donor accounts.
This includes liaising with government financial aid groups, internal revenue accounting and the Foundations team(s) as needed.
Logs incoming student inquiries into Financial Aid databases.
Supports maintenance, testing and amendments to databases as a database user.
Participates in Records Custodian training and remains current with record keeping practices, policies and procedures (both BCIT and FOIPOP).
Grade 12 plus completion of a 2 year post-secondary diploma in office administration and/or business administration.

Two years general experience plus one year related experience working with student financial assistance programs or customer service experience in a fast-paced complex setting.
General knowledge of Awards programs, including familiarity with application processes for bursaries, entrance awards, scholarships, and awards programs.
Software/Computer Application(s) and Expertise:
Proficiency using MS Office with experience using Excel spreadsheets.
Ability to provide exemplary customer service and support to all internal and external clients.
Administrative Skills (e.g. prioritizing, minute taking, wp speed, etc.):
Excellent judgment and ability to respond to urgent and heightened situations.

Competitive pay
Minimum of fifteen days of vacation prorated per year
Competitive employer-paid extended health and dental plan including access to a Health Care Spending Account of up to $325 if eligible!
Defined benefit pension plan with employer contributions
Flexible hybrid work arrangements available
Access to most BCIT Flexible Learning courses free of charge
Wellness and Employee Assistance programs
Eligibility requirements apply, benefits may vary depending on the employee group the position belongs to and whether the position offered is temporary or part-time. BCIT is committed to the principles of equity, diversity & inclusion and to promoting opportunities in hiring for systemically oppressed groups who have been excluded from full participation at BCIT and the larger community. This includes Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2S/LGBTQIA+. however, Canadian citizens and permanent residents will be given priority.

Persons with disabilities who require accommodation for any part of the application or hiring process should contact us using our contact form . Additional Salary Information External hires are initially placed at the minimum of the salary range with set progressions to the maximum as per the Collective Agreement. Bargaining Unit BCGEU Support Staff

Full-Time/Part-Time Full-Time