Data Entry Representative

Job Responsibility: UNITED WAY BC IS PROUD TO BE RECOGNIZED AS ONE OF CANADA'S TOP 100 EMPLOYERS FOR 2024! We are currently seeking qualified candidates to fill two (2) Data Entry Representative positions.

About Us - Why We're Here:

More than ever before, BC Communities need help addressing critical social issues. Working in Central and Northern Vancouver Island, Lower Mainland, Thompson Nicola Cariboo, Southern Interior, Trail and District and East Kootenay, United Way BC exists to deliver positive impact for lasting change.

Our mission is to strengthen vital connections that support people in need in our communities.

Our vision is to create a healthy, caring and inclusive community.

How do we deliver on our mission and vision - by delivering resources and support for those who need it most, and by living our values of being collaborative, compassionate, strategic, responsive, accountable, and inspiring.

For a more in-depth to look into our work and programs, please visit:

JOB PURPOSE

As a member of the Donor Services team, this position provides campaign gift, pledge, payment and designations handling/processing services within United Way British Columbia (UWBC) Campaign Management System and other office systems. In addition, this position is responsible for effectively communicating with donors and staff and delivering a high level of customer service.

This covers the general roles and responsibilities and areas of the Donor Services Department. Each Data Entry Representative will normally be primarily responsible for one Key Responsibility Area and may be required to provide backup assistance for another Key Responsibility Area and/or to other functions within the Donor Services Department: Donations Processing, E-Campaigns.

DUTIES & RESPONSIBILITIES

• Works closely and effectively with the Donor Services Coordinator and other team members to provide high levels of external and internal customer service
• Data Entry: Campaign donations, recording of employee donations, creating new constituent IDs and maintaining address changes and other account information as required
• Creates, receives and manages electronic imports and exports from both internal and external sources
• Monitors all aspects of processing for errors, investigates and corrects immediately
• Responds to oral and written inquiries from internal and external sources based on knowledge of standard departmental guidelines, procedures and policies
• Receives donations from Loaned Representatives, staff and public
• Provides assistance with other duties within the department as required. These duties may include follow up with donors on rejected credit card/pre-authorized chequing transactions, reviewing and coding designations received; using the CRA Charity Directory to research agencies not currently listed in UWBC's Campaign Management System
• Suggests and promotes ways to improve overall customer service
• Creates and maintains all necessary documentation pertaining to Donor Services and donations processing related functions
• Issues manual tax receipts as required and maintains necessary logs and documentation
• Prints, mails and distributes Donor Services materials such as reports, letters, statements, cheques and tax receipts to donors, companies and agencies as required
• Maintains filing system as required
• Perform general office duties and services as required
• Provides relief to reception and to other administrative/secretarial positions within the organization as required

General

• Performs other duties related to the qualifications and requirements of the job

QUALIFICATIONS & REQUIREMENTS

Education:

• High school graduation

Experience :

• Two years office experience in a financial services/donations processing and/or accounting environment is required

Skills :

• Ability to understand financial transactions and to review/correct/balance financial transactions. Must exhibit high attention to task orientated detail
• Ability to provide accurate data entry and/or typing skills at a moderate to high-speed level
• Proficient in Microsoft Office products including email and Internet, at a simple to moderately complex level and using these tools to retrieve and maintain information in a United Way application system
• Ability to exercise a high level of tact and discretion in both internal and external interactions is critical
• Ability to compose simple, clear, concise correspondence
• Ability to suggest and promote ways to improve customer service in an appropriate manner
• Ability to learn and adapt quickly to new software systems
• Must be able to meet assigned objectives by adapting and modifying the sequence of work to meet changing conditions
• Ability to build and maintain relationships with all staff
• Knowledge of general office processes and procedures
• Familiarity with the not-for-profit sector in the Lower Mainland is an asset.

WORKING CONDITIONS

• Schedule can vary depending on donation volume
• Some hours outside of business hours
• May require a driver's license and access to a vehicle

CHARACTERISTICS

For success at UWBC and in this role, certain demonstrable characteristics will be required:

• A commitment to building healthy, caring and inclusive communities, internally and externally
• Embodying the organization's core values to be collaborative, compassionate, strategic, responsive, accountable and inspiring
• Ability to navigate ambiguity and comfortably operate in it
• Drive to succeed as an individual and as a team member

At UWBC, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, programs, donors, and the communities we live and work in. At UWBC, we encourage all applicants regardless of age, sex, gender identity, colour, religion, sexual orientation, or any other basis to apply.

Don't meet every single requirement? Studies have shown that women, people of colour and indigenous people are less likely to apply to roles unless they meet every qualification. At UWBC, we are dedicated to Justice, Equity, Diversity, and Inclusion, so if you are excited about this role, but your experience and qualifications are not perfectly aligned, we still encourage you to apply. You may be just the right candidate for this, or other roles.

This is a bargaining unit role with CUPE Local 1760. This position is a pay grade 24 which is $28.47 per hour.

This is a Temporary position, which is scheduled to end February 28, 2025, and it may subject to extension or early conclusion.

Interested candidates are invited to apply by submitting a cover letter and resume to job competition C-2024-34.

We kindly ask for no phone calls please. Due to the high number of applicants UWBC receives, only candidates selected for an interview will be contacted. We thank all applicants for their interest in UWBC.