Business Support Advisor

Create awesome experiences for our customers.

We are currently seeking a detail-oriented and results-driven Business Consultant to support our Technician Field teams performance through strategic incentives management and performance optimization. This is an exciting opportunity to be part of a transformational team that leverages business and financial acumen to drive tangible outcomes while delivering exceptional customer experiences.
As the successful candidate youll partner closely with field teams leaders sales support and channel marketing to enhance sales performance and productivity through data-driven insights incentive program execution and performance management strategies.
Incentives Management & Performance Consulting:

You will analyze channel performance metrics and financial data to identify opportunities forecast trends and develop both short-term and long-term tactics to achieve TELUS acquisition goals. Your business acumen and attention to detail will be critical as you:

Design and execute incentive programs and performance management tools that enable field managers to effectively coach and develop their teams
Conduct detailed financial analysis and forecasting of sales performance incentive payouts and ROI on performance initiatives
Analyze granular sales and order data by technician team and region to identify performance outliers and trends requiring intervention
Leverage industry best practices and cross-channel learnings to optimize incentive structures and performance frameworks
Develop segmented enablement strategies tailored to different performance cohorts based on data analysis
Provide business intelligence and channel feedback to Marketing Product & Services and Operations stakeholders to inform strategic decision-making
Monitor budget allocation and financial performance of incentive programs to ensure cost-effectiveness and business impact

Exceptional communication skills including presentation written and verbal communication in a consulting stakeholder management and business advisory context
Proven business consulting or performance management experience with demonstrated ability to drive measurable results through strategic initiatives and incentive programs
Strong financial acumen with experience in budget management financial forecasting and analyzing the ROI of performance initiatives
Experience designing implementing and managing incentive compensation programs or performance-based reward structures
Strong organizational and project management skills with the ability to prioritize multiple initiatives manage stakeholder expectations and deliver results under tight deadlines
Self-motivated and proactive problem-solver who can work independently anticipate challenges and develop creative solutions with minimal supervision

A University degree in Business Finance Engineering or other quantitative discipline
~Familiarity or experience with TELUS consumer products and solutions is an asset

Contract