Student Service Specialist(s)

Bayswater Education is a vibrant network of global educational centres dedicated for over 75 years to educating and inspiring people through a life-changing educational experience. We’re passionate about growing communities of global thinkers and explorers, at home and abroad – whatever their story. We set up Bayswater Education because we want young people from every walk of life to get a buzz from discovering new cultures, exploring new flavours, and learning what’s out there. As the Student Support Officer, you will be providing care, guidance, and support for our current students, and also help us attract new students to our Vancouver campus. Your success will be achieved by building positive relationships in the local and international community to help build enrollment and provide student services.

Assist with homestay payroll and financial services reporting

• Ensure student satisfaction with offered accommodations
• Support the remote sales team with inquiries
• Student counselling & support for non-academic issues
• Provide close monitoring of underage students and immediately report any issues to the Student Services Manager
• Support with first day arrivals, graduation ceremony, and other school events
• Assist other members of the Student Services team
• Monitor the emergency phone up to 2 weekends per month
• Provide support for local agents (passing inquiries, passing correspondence, entering new applications, generating/sending initial documents).
• Process and assist with amendments to post-arrival bookings (vacation requests, upgrades, downgrades).
• Provide and assist with requests for documents from post-graduation students after departure
• Welcome and provide information for school guests, partner agents, walk-ins, and trial students
• Process new local bookings following Bayswater`s admissions procedure
• Handle direct and local inquiries as requested

Post-secondary diploma or degree preferred.
Minimum 1 year of experience in student services, hospitality, customer service, or a related field; experience in international education is an asset.
Comfortable wearing multiple hats across support services, coordination, and front-facing duties.
Demonstrated ability to support and engage a diverse student population with empathy, professionalism, and cultural sensitivity.
Flexibility to support occasional evening or weekend activities and events.
Proficiency in Microsoft Office Suite is an asset.

Private Medical Plan.

• Training & development programs.
• People-centric, inclusive culture with regular wellbeing and social activities.
• Extra days off based on the length of service.
• “Regular online networking and cross-departmental meetings with the Bayswater team globally.

Bayswater is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Our initiatives and strategies are dedicated to developing, attracting, and advancing the most talented individuals regardless of their race, sexual orientation, religion, age, gender, disability status or any other dimension of diversity. Bayswater is committed to safeguarding and promoting the welfare of children. As part of our Safer Recruitment Policy you will be asked to explain any gaps in your work and education history. You will also be required to undergo a Criminal Record check and provide the contact details of at least 2 referees, who will be asked specifically if they have any concerns about your suitability to work with people under 18. Evidence of eligibility to work in Canada must be provided at the interview stage.

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