Shop Manager - Service and Customer Support

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.
Job ID: 280373
Store Name/Number: ON-Colossus (1504)
Address: 7575 Weston Road – Unit 117C, Vaughan, ON L4L 9K5, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy
The Store Director manages the client service, people development, sales, productivity, merchandising, operational and human resource functions of their store. They ensure adherence to the SEPHORA concepts and culture, ensuring maximum profitability and compliance with SEPHORA’s objectives and policies.

DUTIES AND RESPONSIBILITIES

Store's Budget and Business Results
Forecast sales and payroll with District Manager to drive store results.
Monitor daily, weekly, monthly sales results and communicate to staff members.
Manage and measure the effectiveness of business strategies. Adjust game plan as needed.
Achieve store’s sales plans and operating profits while maintaining expenses.
Develop strategies to grow business, leveraging the customer loyalty program, events, product knowledge and services.
Human Resources
Maintain optimum store staffing levels to deliver an exceptional client experience while adhering to budgetary goals.
Recruit, interview, and hire for all positions according to business needs.
Train, coach, delegate to, supervise and motivate Assistant Managers and Supervisors to develop their leadership and business skills.
Ensure a coaching culture is present that includes timely acknowledgement of successes, and feedback on opportunities.
Ensure all team members receive quarterly development meetings and plans.
Merchandising and Operations
Conduct inventories on a timely basis and maintain updated inventory records.
Communicate inventory issues/concerns to the District Manager and key stakeholders.
Make strategic and innovative merchandising decisions in accordance with Sephora’s concepts when necessary, to grow the business.

SKILLS AND QUALIFICATIONS

• 5 years of management experience in the retail/service industry.
• Previous experience recruiting, staffing and hiring across all store positions, including leadership.
• Effective time management, problem solving and communication skills are essential.
• Maintaining composure and managerial courage are essential.
• Ability to analyze sales trends and react appropriately.
• Proficiency in Windows, Word and Excel.
• A High School graduate or equivalent, while a College degree is preferred.
• Open availability including evenings, weekends and holidays is required.

ADDITIONAL INFORMATION

Physical Requirements:
Work in a fragrance filled environment.
Lift and carry up to 50 pounds.
Bend and stretch to stock shelves.

The compensation ranges between CAD$82,200.00 - CAD$102,700.00 . In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.