Bilingual Technical Support Specialist I

Roynat Capital a wholly owned subsidiary of Scotiabank is a national lender and investor with expertise in providing innovative long-term capital solutions for mid-sized companies utilizing senior term subordinated debt as well as mezzanine capital and common share equity. We provide tailored solutions to clients for acquisitions business expansions wealth monetization and working capital enhancement. With a national presence in Canada in major markets Roynat assists growth-oriented companies in reaching their goals across a wide range of industries.
Provide Technical support to Business Banking Private Banking and Commercial clients for GBP Cash Management products via Inbound Call channel. Contribute to the overall success of the Client Services & Solutions Help Desk by ensuring specific individual goals plans and initiatives are executed / delivered in support of the teams business strategies and objectives. Ensure all activities conducted follow governing regulations internal policies and procedures.
Provide Technical Support assistance to Business Banking Private Banking and Commercial clients via Inbound Call channel and promptly determining/interpreting the nature of the customer query and providing viable solutions.
Ensuring adherence to the precepts of first call resolution thereby enabling the customer to meet their internal and/or Bank imposed deadlines.
Deliver a positive customer experience by consistently applying service standards best practices during all customer interactions.
Ensuring that Daily Telephone Service Factors established as departmental targets are consistently being met.
Liaise with Product Managers GTB Sales Representatives Branch personnel Systems Development Operations Processing and/or service bureaux to effect resolution of problems that are within the jurisdiction of these areas.
Champion a high-performance environment and contribute to an inclusive work environment.

Computer Science Degree or Computer Networking Diploma preferred but not mandatory.
The incumbent must demonstrate strong technical/troubleshooting skills with proven expertise with GTB Cash Management Products such as ScotiaConnect Online Digital/OTP Token EFT Wire Payments ACH IMT Bulk EMT and interac E-Transfer. Bilingual French or Spanish A must.
Sound knowledge of internal systems such as Edge GWA/SCO ADMIN CAMS UMS and Intralink.

Inclusive workplace that values diversity of thought background and experience
Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services.