Customer Service Concierge
Genesis Ajax
Drive Auto Group
At Drive Autogroup you will experience the innovative, creative, and collaborative approach behind all our brands.
LOCATION) is a proud member of Drive Auto Group and is currently seeking a Genesis Concierge to join our growing team. The Genesis Concierge plays a crucial role in ensuring efficient customer service and supporting the activities of the service team.
Outbound calls to generate high volumes of OEM Customer satisfaction survey returns
Outbound quality assurance checks within 24 hours of guests visit
Film, edit and send guests videos of service and maintenance recommendations
Manage service loaner fleet to ensure proper turn in alignment with OEM requirements
Greeting customers when they arrive for service appointments, making them feel welcome, and ensuring they feel valued.
Assisting customers with scheduling maintenance and repair appointments, ensuring that service times fit their schedules.
Communicating with customers about the services available, such as routine maintenance (oil changes, tire rotations), repairs, or upgrades, and providing details on any special promotions or offers.
Providing accurate timelines for service completion, updating customers about the status of their vehicle, and informing them of any additional services or repairs needed after inspection.
Acting as a liaison between the customer and the service technicians, ensuring that service needs are communicated and that the service team is clear on what work needs to be completed.
Understanding of Genesis vehicle service schedule
Comfortable engaging with guest over the phone
Working knowledge of video editing
Customer Service Skills
Community involvement activities
Drive Autogroup is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported. Should you require accommodation or support throughout the recruitment process, we will work with you to meet your needs.
$90k - $140k per year
...empowered to grow and succeed. Career Opportunity At Genesis Ajax, we don’t sell cars — we curate an ownership experience. If... ...and long beyond. You will build lasting relationships, deliver concierge-level service, and bring the elevated world of Genesis to life for...SuggestedLong term contractFull timeFlexible hoursAfternoon shift$21 per hour
...Description As a Security Concierge Supervisor, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing, detail-oriented and has great communication skills while having excellent...SuggestedFor contractorsWork at officeLocal areaMonday to fridayShift workAfternoon shift- ...As a Receptionist/Concierge you will perform a variety of accounting functions as well as confidential clerical and receptionist duties associated with the daily operations at the residence, while consistently maintaining a safe and secure environment. As an employee of Chartwell...SuggestedWork at office
$18.75 per hour
...employs more than 18,000 security professionals worldwide. We provide services including security, customer service, K9 detection, concierge, and baggage handling to a wide range of clients such as residential properties, commercial facilities, retail spaces, as well as some...SuggestedHourly payFull timeFor contractorsCasual workWork at officeWorldwideFlexible hoursWeekend workAfternoon shift2 days per week
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Concierge. Be the first to apply!
- customer Ajax, ON
- customer service intern Ajax, ON
- customer service Ajax, ON
- customer service inside sales Ajax, ON
- entry level customer-service Ajax, ON
- customer service night shift Ajax, ON
- customer care Ajax, ON
- part time customer service Ajax, ON
- customer service sales Ajax, ON
- customer service part time work from home Ajax, ON