Process Improvement Manager

The GTEP Site Reliability Engineering and Monitoring Tools Team is looking for an energetic and result-oriented Monitoring Tools Specialist. As a Monitoring Tools Specialist, you will work closely with business stakeholders, architects, testing and technology partners to understand business requirements and drive the integration of monitoring solutions to support the overall GTEP strategy. We are investing heavily to become the leader in Monitoring Tools and SRE space, and we are launching multiple initiatives to do so. You will help scale, enable, and drive development excellence as our team continues to deliver innovative solutions to Scotia customers.

Leverage PCM Tools capabilities to proactively detect anomalies, optimize performance, and support root cause analysis.

Develop Python scripts to automate monitoring tasks, data extraction, and alerting workflows.

Integrate monitoring tools with CI/CD pipelines and ITSM platforms for streamlined operations.

Work together with product owners, scrum masters, developers and testing teams (both cross-functional and multi-country teams) to perform gap analysis, observability assessment and monitoring requirements validation.

Collaborate with multiple technology groups and vendors to ensure that the applications, integrations, infrastructure, and security architectures are designed to meet evolving business requirements.

Ensure that our deliverables meet standards for reliability, scalability, performance, and availability, and align with the Bank’s Technology roadmap.

Propose technical solutions and strategies for major applications and technology initiatives, aligning them to the technology roadmap to support GTEP’s digital plan.

Work closely with Supervision with other engineering departments on production releases and facilitates resolution on impacts on various projects/enhancements.

Investigate with Supervision ad-hoc issues, propose different options, and drive issue resolution.

Effectively communicate release status and appropriately escalate impediments/risks.

Coordinate and run planned and unplanned production implementation.

Be accountable on the execution of day-to-day project and task-oriented work efforts and meeting project expectations for established time, cost and specification definitions.

Be responsible for providing regular, standardized update for self: velocity, stories completed and project status

Build and maintains solid, professional working relationships with peers within the project management and business lines.

Meet scheduled milestones to ensure project/program objectives are met in a timely manner.

Regularly communicate with other scrum teams to ensure tactical story alignment and identifies/tracks dependencies between team.

Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

You have 1-5 years of experience with performance monitoring tools (as end-user, administrator, or technical support). You are familiar with Observability, Network concepts, Cloud solutions, SDLC, Continuous Integration and Continuous Delivery (Scotiabank experience considered a plus).

Thirst to go from zero to hero on Dynatrace and Splunk implementation, support and administration

Basic proficiency in Python scripting for automation and data manipulation.

Excellent verbal and written communication skills, ability to communicate on a broad spectrum (from deep technical discussions to high level executive vision)

Ideally, you have an Engineering or Computer Science degree, and pride yourself on analysis, logical thinking, and problem-solving skills.

An intrinsic drive to deliver quality work, empowered by an ability to simplify complex situations and navigate ambiguity.

You are great at making sure everyone's speaking the same language and are on the same page.

And you are excited about working on new release because every release is a new learning opportunity!

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

Upskilling through online courses, cross-functional development opportunities, and tuition assistance.

Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role.