Assistant Retail Store Manager

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to to a personal choice rooted in self-expression.
Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.

As an Assistant Store Manager at Mejuri, you’ll be a key player in delivering an exceptional retail experience and supporting the store leadership team with its day-to-day operations. Reporting to the Store Manager, you will assist in overseeing store performance, driving sales, and ensuring an excellent customer experience.
The team views you as the go-to for guidance when it comes to all things STACK and you serve as a partner to the Store Manager across business areas such as operations, inventory control, and merchandising. You will also support the team to meet KPIs such as customer retention, conversion rates, and NPS.
With a passion for operational efficiency and team engagement, you’ll help create a positive, high-energy work environment where both the team and business can thrive.
Retail leaders at Mejuri are engaging, nimble, creative and driven. Join us in redefining luxury—one customer, one team member, and one exceptional experience at a time.
Customer:
STACK: Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
STACK Leadership: Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team
Services: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
Inventory: Manage the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
Systems & Technology: Technology: Proficient in using point-of-sale systems, inventory management software, and other retail technology.
Maintain organizational integrity of our BOH up to and including store supplies such as display inventory, sellable inventory and packaging.
Shrink: Accountable for mitigating internal, external and administrative loss of product.
Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve.
Monitor assortment performance to create a productive sales environment and determine action steps to improve sell-through
Execute and/or participate in the implementation and maintenance of all retail campaign signage and windows in your location.
Validate the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged.
Coach and inform all store team members on updates or changes to Visual Merchandising standard practices.
Onboarding: Validate and participate in the successful integration of new talent to our store teams.

• Training: Validate that team members are completing required instructor-led, on the job and self study training.
• Scheduling: As required, ensure that store schedules are supported with high quality and accurate inputs and uphold the standards of responsible live-week management
• Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
• Adhere to and validate our policies and compliance practices.
• **Awareness of local market and requirements relevant to new store openings.

Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses in partnership with a Store Manager.
Strong leadership skills with experience supporting, coaching, and motivating a team.
Solid understanding of what great customer experience looks like and how to bring it to life on the floor.
Bonus: You have leadership experience in a high-volume retail environment.
Bonus: You have opened a store from scratch, in partnership with a Store Manager.
Bonus: You have worked at a start-up or fast growing company.
Comprehensive medical, dental, and mental health coverage, designed with flexibility, inclusivity & reproductive health in mind.

• Comprehensive medical benefits including PMI, Cashplan, and Pension program
• Paid time off – inclusive of vacation and sick days.
• 4 months of 80% parental leave salary top-up and personalized return to work plans.
• Monthly retail bonus program.
• Equity program – own a piece of the company and share in our growth.
• Regular feedback via performance reviews.
• A robust in-house retail learning program
• This role currently has a base pay range of $31 - $35 per hour based on a candidate’s experience and qualifications.

They're the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things—together.
Our strength comes from each team member's dedication to embracing and embodying these Values daily. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. CUSTOMER OBSESSED | Get close to the customer and prioritize them in our decisions
FIND A WAY |Seek simple, creative solutions, and act fast
TEAM FIRST | Value team success over personal ego
Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.