Selkirk Assistant Manager

Job Responsibility:

Job Title: Selkirk Assistant Manager

Position Type: Seasonal

Contract Start Date: September 16th, 2024

Contract End Date: January 1st, 2025

What we offer:

• Flexible work arrangements
• Employee and Family Assistant Program (EFAP)
• Working in a beautiful park setting
• Free entrance to the Park, including to our many public special events
• Employee discounts on food and retail items and free parking

Who We Are:

Heritage Park is Canada's largest living history museum and offers visitors a chance to experience life in Western Canada from the 1860s to the early 1950s. The Park features historical buildings, costumed interpreters, working antiques, and various exhibits that provide insight into the region's past.

Job Overview:

Under direction of the Selkirk Restaurant Manager, the Selkirk Assistant Manager is responsible for assisting with the oversight of the daily operations of the Selkirk Restaurant, ensuring a high level of customer satisfaction and efficient service. Key responsibilities include assisting with supervising staff, managing inventory handling customer inquiries and complaints, and staff training and scheduling.

Responsibilities:

Day-to-Day Operations

• Organizes daily workload and delegation of work assignments to all Selkirk staff based on Selkirk Manager's direction
• Supervises the completion of daily opening and closing procedures, ensuring the presentation of the restaurant meets our standards
• Liaises between serving staff and kitchen staff to ensure clear communication and maximum efficiency
• Guides staff to adhere to best practices in food preparation and service while enforcing stringent food safety and handling procedures
• Supervises cash handling techniques and ensures that all accounting policies and procedures are adhered to
• Assist in developing and implementing processes and procedures, based on feedback collected from staff and day-to-day oversight of operations
• Conducts and oversees accurate monthly inventory counts and assists in weekly ordering of supplies
• Assists in creating a guest-centric culture within the Selkirk Restaurant and fosters a positive work environment
• Assist with the recruitment, training, mentoring and coaching of Selkirk Restaurant employees
• Assists in the development, implementation and execution of thorough training and orientation sessions of Selkirk Restaurant employees
• Assist with staff scheduling, including coverage for absences, and provide feedback on absenteeism and tardiness to the Selkirk Restaurant Manager
• Provides day-to-day performance feedback, escalating sensitive and complex matters to Selkirk Manager
• Participates in performance evaluations, exit interviews, and disciplinary reports for Selkirk Restaurant employees, under the direction and discretion of the Selkirk Restaurant Manager
• Support the Selkirk Restaurant Manager in addressing and resolving sensitive employee concerns
• Assumes server, host and bartender roles as required
• Perform other duties as assigned

Organizational Excellence and Wellbeing

• Contribute to inspiring and immersive experiences at the Park through your roles and responsibilities by engaging in Heritage Park initiatives that align with the overall mission and vision of the Park
• Demonstrate commitment to workplace health and safety by complying with Heritage Park's Health, Safety and Environment Management System (HSEMS), following safe work practices, reporting work-related incidents, injuries and hazards, participating in employer training, and adhering policies including the Code of Conduct and the Workplace Violence and Harassment policy
• Actively support a positive work environment through creating an atmosphere of inclusion, engagement and fulfillment in line with Heritage Park values
• Demonstrate responsible stewardship of our people, collections and financial assets by ensuring that they are handled with integrity, sustainability, and a focus on long-term benefits for the organization and its stakeholders

Required Qualifications:

• Minimum of secondary education is required. Post-Secondary Education in a related field (preferably in the Hospitality and Tourism sector) would be an asset
• Minimum 2-years prior hospitality experience as a Team Lead with cash handling is required; Supervisory experience would be an asset
• Strong organizational skills and the ability to deal effectively with the public are essential;
• Experience in a not-for-profit environment would be considered an asset
• Possession of Pro-Serve certification is required
• Experience with Open Table is an asset
• Demonstrated strong interpersonal and communication skills in a client-faced setting
• All successful candidates (over the age of 18) will be required to go through Police Information Check as a condition of employment.

Hours of Work:

• The hours of and scheduled shifts vary based on operational requirements; and
• Evening and weekend shifts are required.