IT Support Technician, Information Technology

INFORMATION SYSTEMS TECHNICAL SPECIALIST – FULL TIME CONTRACT POSITION (12 MONTHS, 35 HOURS/WEEK)

Newmarket-Tay Power Distribution Ltd. (NT Power) delivers electricity to almost 50,000 customers within the Town of Newmarket, Town of Midland and Tay Township. Headquartered in Newmarket, Ontario, NT Power has an additional office in Midland, Ontario, approximately one hour north of Newmarket along the shores of Georgian Bay.

We are looking for a hands-on Information Systems Specialist to help our IS team operate, support, and improve the systems that run our utility – from customer and billing systems to metering and operational applications.

As this is a technical information systems role, the successful candidate will spend much of their time hands-on configuring, integrating, troubleshooting, and supporting systems.

This position will work remotely under our hybrid work environment policy, with occasional requirements to be on-site at our Newmarket/Midland offices as necessary.

Reporting to the Manager of Information Systems, the Information Systems Specialist will be responsible for the day-to-day health, support, integration, and continuous improvement of NT Power’s core information systems.

A developer/DevOps or systems administrator who wants to work closer to the business and own line-of-business applications, or

An IT generalist or applications/support analyst who wants to deepen their experience with utility information systems, data flows, and integrations.

You will work closely with operations, customer service, billing, metering and finance teams, as well as external vendors, to ensure that systems are reliable, data is accurate, and changes are implemented following policy.

Application & System Support

Provide hands-on Level 2/3 support for core business applications such as Customer Information System (CIS), Meter Data Management (MDM/MDM-R), AMI head-end, work management, GIS/OMS, and related tools.

Troubleshoot and resolve incidents involving data, configuration, integrations, and performance, engaging vendors when necessary.

Monitor critical jobs, interfaces and data flows (imports/exports, batch jobs, file transfers, APIs) to ensure accurate and timely processing for billing and operations.

Configuration, Integration & Change

Configure and maintain application settings, user profiles, roles, and security within supported systems.

Participate in the design, testing, and implementation of system changes, upgrades, and new features.

SQL, reporting tools) to support operational and regulatory reporting.

Work with IT infrastructure staff on application-related changes (e.g., Data Quality & Metering / Billing Support

Support data quality processes for customer, meter, and billing data; Assist with meter data validation/estimation/editing (VEE) processes and MDM/AMI data issues as required.

Help ensure systems and processes support accurate billing, regulatory reporting, and settlement.

Business Engagement & Continuous Improvement

Assist with small projects and enhancements, including documenting technical designs, test plans, and implementation steps.

Create and maintain technical documentation, runbooks, and knowledge base articles.

Provide training and guidance to end users on system functionality, new features, and best practices.

Post-secondary diploma or degree in Information Technology, Computer Science, Information Systems, Engineering Technology or a related field.

• Applications / systems support
• Systems administration or DevOps
• Software integration
• Electric utility or energy environment experience, especially with systems such as those supporting utility metering, GIS, SCADA, ADMS or asset management

Technical Skills

Candidates should bring a solid subset of the following skills and be willing to learn the rest:

Experience supporting or integrating line-of-business applications (e.g., CIS, CRM, ERP, work management or billing systems).

Ability to read and write SQL and work with relational databases (e.g., MS SQL Server, Postgres) for queries, data analysis and reporting (e.g. Power BI, SSRS).

Familiarity with Windows Server environments and/or cloud-based application

Familiarity with ITSM (ITIL Framework), aligning the delivery, operation, and improvement of IT services to meet business needs.

Strong understanding of basic concepts such as user and role management, security groups, environments (DEV/TEST/PROD), and application logs.

Experience working with IOT or embedded IT/OT field devices (e.g., Hands-on problem solver – enjoys digging into logs, data, and configuration to find root

Technically curious – keen to understand how systems fit together (interfaces, data flows, dependencies).

Strong communicator – can explain technical issues in plain language and build trust with non-technical audiences.

Process oriented – focusing on accurate and repeatable outcomes, supported by on-going documentation practices.

Organized and accountable – able to manage tickets, changes, and small projects in parallel and follow through to completion.

Competitive contract compensation and access to learning opportunities in both technology and the electricity distribution sector.

APPLICATION DEADLINE FOR THIS POSITION IS TUESDAY, JANUARY 20, 2026, BY 4 P.Candidates are required to disclose NT Power employees who are immediate family members prior to the interview.

This is a new contract position with NT Power, aiming to support our internal IS/IT team. NT Power is committed to fairness and equity in employment and our recruitment and selection practices. We encourage applications from Indigenous peoples, people with disabilities, members of sexual minority groups, members of racialized groups, women and any others who may contribute to the further diversification of our LDC community. Accommodation will be provided in all parts of the hiring process.