Services Management Administrator

Are you ready to join a team recognized as a Platinum Certified Canada’s Best Managed Company and one of BC’s Top Employers? As part of Wesgroup Equipment, a trusted leader for over 100 years, Williams Machinery has been selling, renting, and servicing equipment across British Columbia, while providing essential safety training for effective machinery operation. As a Service Advisor you will work closely with service technicians and customers to ensure accurate and timely completion of scheduling, work orders, invoices and customer follow up. The Advisor will be responsible to collect and update all customer information, write up customer requested repairs and maintenance, monitor repairs, sell additional needed service to customers and communicate with our customers throughout the entire service repair process, including scheduling of service work in the service department when required.

Competitive Pay that recognizes your skills and contributions:
Comprehensive benefits package including extended health and dental coverage, plus Health and Lifestyle Spending Accounts to support your wellness and personal goals
Employee Assistance Program (EAP) providing confidential mental health and life support
RRSP matching plan to help you build your financial future
Paid vacation so you can recharge and enjoy life outside of work
Annual TRUE GRIT Award – winners earn an exclusive vacation with the CEO and fellow recipients.
Employee green car benefit – eligible employees may apply for a $2,000 benefit toward purchasing a new personal electric vehicle for themselves or their immediate family.
Professional growth and development opportunities through training and peer learning
Comfortable workspace with coffee, tea, snacks, and a welcoming lunchroom
Flexible Monday–Friday schedule that promotes a healthy work-life balance
Assist in coordinating road and/or shop technicians, as assigned.
Create work orders and complete quotes for required service needs.
Effectively communicate with customers throughout the entire process, to ensure high levels of customer satisfaction.
Reviewing the repair order and service performed with the customer after the service is completed.
Complete repair estimates and follow up with customer for approval to proceed with work.
Data entry of technician times, comments and job codes.
Coordinate parts for shop and/or field jobs, as required.
Assist in coordinating shop and/or road technicians, as assigned.
Arrange freight for pick up and deliver of service work as required.
Able to build relationships with customers and teammates in a positive and professional manner.
Able to assess client needs and sell recommended service.
Willing to have quality communication with technicians and management.
Excellent general computer skills and experience with Microsoft Office applications (Outlook, Word, Excel).
Able to learn and utilize operating data base.
Training, Education and Experience:

• 2- 4 years of experience scheduling service work.
• High School Diploma.

Build trust – with customers and each other.
Be customer-focused – “wow” customers so they become raving fans.
Support community – care for our people, our community and our planet.
The Service Advisor is based out of the Surrey office and works 40 hours on average per week Monday to Friday.
We will manage your data confidentially and will not use it for any other purpose.