IT Support Manager F/H (IT)

Experience dealing with external clients.

Ten years of IT employment.

Experience managing junior and intermediate techs to complete tasks.

Ten years of experience in an IT support role.

Experience in a customer management role.

Experience managing a team of techs to deliver IT services.

Certifications and designations are an asset. (Server and network experience is desirable, but not required.

A security clearance is desired but not essential.

Excellent command of the English language, written and verbal.

Strong technical communication skills with the ability to work with all types of users and techs.

Ability to take direction, assume personal responsibility for quality and follow through on assigned tasks and projects.

You will work as part of a team providing ongoing IT and technical support to professional businesses in Ottawa. You will handle tasks ranging from technology deployment and rollout, to break/fix, risk mitigation, and user support.

Knowledge and experience with the following are assets:

Microsoft Windows Server 2003, 2008, 2012.

Microsoft Exchange Server 2003, 2007, 2010, 2013.

Windows 11, 10, Pro, 8 Pro.

Experience in networking fundamentals - TCP/IP, DNS, SMTP, Microsoft

Network Architecture/Design.

Server Architecture/Design/Hardware/Software.

Data Storage and Disaster Recovery Solutions.

Routers, Switches Firewalls, Intrusion Detection software and hardware, VPN, IPsec.

Experience with various types of software MS SQL, MS Office, MS Access, PHP, Linux, MySQL, backup software, and VMWare.

About Working at Symple IT:

Our people are passionate about the quality of the work they do. That’s Symple’s mission - do great work providing clients with superb IT support services. We value the input and ideas of every member of our team and expect each team member to take responsibility for managing their work and time well. Symple encourages each team member to improve their skills and will play its role in supporting and encouraging their improvement.