Operations Manager Specialist

At Lyft, our purpose is to serve and connect. The Workplace Operations Specialist is responsible for providing exceptional operational and facilities support, ensuring a comfortable, productive working environment and inclusive, delightful experience for all team members.
Be the face of the Workplace Operations team, providing first class customer service for Lyft team members based in and visiting the office
Manage facility related vendor relationships (e.g. janitorial, furniture, food/beverage, plants, etc.). Act as the primary point of contact for relationship with property management and landlord; communicating when facility related concerns arise;
Coordination of facility maintenance/small tenant improvement projects as necessary. Work alongside Workplace Operations Manager and other internal stakeholders to complete IT projects
Manage inventory of all Workplace supplies and place orders as needed
Manage Zendesk ticket workflows to field & resolve inbound Workplace requests & inquiries, maintaining SLA and priority ranking; Manage incoming and outgoing mail/shipment process
Partner with leadership on site to provide facilities support for Lyft events
Other site specific duties required by the property(s)
3+ years of customer service experience

• 1+ years of Office experience
• Possess the ability to remain agile and multi-task effectively in a fast paced environment
• A passion for managing an overall positive employee experience through ongoing operational support
• Strong ability to manage competing priorities and projects
• Strong interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively, and manage conflict constructively including but not limited to emergency situations.
• Extended health and dental coverage options, along with life insurance and disability benefits

Family building benefits
Child care and pet benefits
Access to a Lyft funded Health Care Savings Account
RRSP plan with company match to help save for your future
In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service
Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. The expected base pay range for this position in the Toronto area is CAD $71,000 - CAD $89,000, not inclusive of potential equity offering, bonus or benefits. Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.