Remote Support Analyst
$20 - $24 par heureElco Systems (Canada)
Overview
Languages
English
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
or equivalent experience
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
~ Computer hardware or software retailer/wholesaler
Responsibilities
Tasks
Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Supervision
~ No supervision responsibility
Credentials
Certificates, licences, memberships, and courses
Cisco certified network associate
Microsoft Certified Solutions Associate (MCSA)
A+ Certification
Experience and specialization
Computer and technology knowledge
Linux
Device drivers
Networking hardware
Intranet
Internet
Servers
Desktop applications
File management software
Word processing software
Mail server software
HTML editing software
Database software
MS Office
TCP/IP
Wireless networks
WordPress
Additional information
Security and safety
~ Basic security clearance
Transportation/travel information
Own transportation
Public transportation is available
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Tight deadlines
Attention to detail
Combination of sitting, standing, walking
Own tools/equipment
~ Cellular phone
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Ability to multitask
Time management
Honesty
Benefits
Health benefits
Dental plan
Health care plan
Financial benefits
~ Life insurance
Other benefits
~ Free parking available
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