Field Service/Support Technician

Field Service Technician
Full-time, Permanent

Travel - Spending about 90% of time on the road and going home. work week + potential overtime
25 - $40/per hour – based on experience
Our client is the leading supplier of equipment, systems and service in the food industry, Offering the broadest line of equipment including cooking, food preparation, refrigeration, bakery systems, ware washing and waste systems, and weighing, wrapping and labeling systems.
This position interfaces with other Service Technicians, Service Area Managers, Regional Service Manager, Parts Manager and Parts Department staff, Service Dispatchers, Service Data Entry staff and various Branch Sales and Service personnel in the resolution of equipment installations, equipment problems, Customer Relations and at times, Service Administration problems.
Competitive pay

• Full benefits plan (Dental/Vision) – after 1 month
• Scholarship program
• Company Pension Plan/ with Company Match
• Company provides laptop computer, cell phone, gas and mileage
• Training reimbursement program
• 2- or 3-weeks’ vacation

This position is for a Commercial Appliance Service Technician . Previous experience in residential or commercial appliance repair is considered a strong asset.
The technician will perform field service work involving the adjustment, alignment, assembly, calibration, inspection, lubrication, and testing of commercial kitchen and food preparation equipment.

• Diagnose and repair mechanical, electrical, and electronic systems
• Read and interpret wiring diagrams and schematics
• Perform troubleshooting with minimal supervision
• Deliver exceptional customer service in a client-focused environment
• Strong electrical knowledge, mechanical aptitude, and problem-solving skills are essential.
• The successful candidate will be comfortable working independently and interacting directly with customers.

Assist colleagues with equipment installations and major repairs
Participate in technical training sessions, including classroom and field-based training
Support the sales team in securing service contracts and preventative maintenance agreements
Assist with product demonstrations as required
Bilingual French and English (spoken and written)

• Diploma of Vocational Studies (DVS) in Electromechanics or Industrial Mechanics
• Strong mechanical, electrical, and electronic skills
• 2–3 years of relevant experience (asset)
• Must be able to read schematics & manuals in English
• Ability to travel to the United States for training purposes
• Strong customer service orientation
• Able to attend training in Troy and Calgary