Operations / General Manager - Remote

BrandActive specializes in the financial analysis, strategy, and logistics of rebrand implementation. Since 1998, we’ve helped many of the world’s most valuable brands plan, budget, and implement brand change—optimizing spend, improving efficiency, and reducing complexity along the way.

Our work combines industry-leading analytics with a proven methodology to help clients make smarter decisions, save time and money, and get more value from their brand investments—whether they’re navigating a major rebrand or managing their brand day to day. At BrandActive, we’re committed to building an inclusive, supportive workplace where people can do their best work and grow together. We strive to set the global standard for excellence in our industry while fostering a culture rooted in trust, agility, and growth —guided by our North Star: great people, doing great work, and having a great time doing it.

We’re looking for a highly organized, process-minded Growth Operations leader who can turn strategic priorities into coordinated action across an integrated sales and marketing team. Growth operational planning and performance

Owns development of recurring metrics and reporting, with support from the Growth Coordinator, ensuring data is consolidated, accurate, and aligned with growth priorities.
Evaluates new tools and, if adopted, manages implementation and ensures teams use systems effectively.
Oversees pipeline hygiene and visibility, ensuring next steps are consistently updated, supporting weekly pipeline reviews, and contributing to pipeline restructuring and qualification efforts.
Supports sales process execution by ensuring the sales team has clear priorities, building and maintaining account planning templates and proposal submission checklists, and ensuring sales activities such as prep calls, debriefs, and follow-ups are completed with clear ownership and within defined timelines.
Supports new offering readiness by working with leadership to translate go-to-market plans into actionable components, including sales processes, materials, and workflows, with a focus on making them repeatable and easy for teams to execute.
Owns day-to-day coordination of partnership activities, including tracking next steps, maintaining partner documentation and mapping, supporting partner meetings and follow-ups, and helping identify opportunities to deepen strategic partner engagement.

Leads and project manages strategic Growth Operations initiatives, including HubSpot improvements and transformation, operationalization of the community advocacy program, and industry research and advancement initiatives, coordinating stakeholders and maintaining visibility from planning through delivery.
Strengthens cross-functional coordination by improving communication flows, ensuring stakeholders are informed and aligned, and helping centralize information across tools such as pipeline, partner data, and project tracking.
Identifies bottlenecks and creates systems to eliminate them, building repeatable processes that reduce manual effort and solve cross-functional friction.
Supports role clarity and capability-building across growth roles, creating playbooks, SOPs, and templates to harmonize workflows so teams can collaborate more effectively.
Manages vendor relationships where applicable.

Own your growth by setting and updating development goals, actively seeking feedback, and aligning your aspirations with business goals.
Contribute to internal initiatives that impact the client and/or team member experience such as our Equity, Diversity and Inclusion Advisory Committee, Community Impact Committee, or our Social Committee.
Bring forward smarter, faster, better solutions to processes and identify opportunities to be more agile in day-to-day activities.
Demonstrate inclusive and supportive behavior, contributing to BrandActive’s core values of trust, agility, and growth, commitment to equity, diversity, and inclusion, (EDI), humanity, and wellbeing.

while tools such as HubSpot and project management platforms are important enablers, the focus is on improving how the broader Growth team operates.

Strong project and program management skills, with experience translating strategic priorities into structured plans and coordinating multiple workstreams through execution.
Strong ability to manage up by anticipating needs, proactively surfacing risks and decisions, and providing leadership with clear visibility into progress and priorities.
Experience shaping and improving project management systems, processes, and ways of working to increase team effectiveness and reduce friction.
Strong analytical and reporting skills, with the ability to consolidate information, identify meaningful insights, and support data-informed decision-making.
Comfortable working across CRM, reporting, project management, and collaboration platforms; 110,000-$130,000 CAD. Comprehensive health and dental coverage with no waiting period – your benefits start on day one.

• Mental health resources such as an Employee Assistant Program (EAP) and access to the Headspace app.
• Generous paid time off: 4 weeks of vacation, additional office closures, Flex Fridays, and extended long weekends throughout the summer.
• Holistic wellbeing benefits, including a wellbeing allowance, flexible additional time off to care for a loved one, support mental health, or observe meaningful religious or cultural holidays.
• Parental leave benefits to support you and your family.
• $2,000 annual professional and personal development support , including funding and time off for learning to support your growth.
• Home office and communications reimbursement to help you work comfortably.
• Flexible work options – Remote (open to BC, Alberta, Ontario provinces) with adaptable schedules.
• Supportive leadership and career development , with ongoing coaching and feedback to help you grow and succeed, quarterly formal feedback, annual performance reviews and separate annual development meetings.
• Immediately

Remote (Canada); BrandActive also has an office available for those in Toronto, ON.

BrandActive is proud to be an equal opportunity employer and values inclusion in its workforce. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.

All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

As part of our broader dedication to EDI, we continuously review and refine our use of AI to support equitable experiences for all applicants.

Initial Call (Pre-Screen): If your application is selected, you will have a prescreen call with the Talent Manager where we will use AI to transcribe for accurate note taking.
Virtual Interview: