Remote Account Director/Client Services

Esri Canada Limited
Account Manager, Defence
Esri Canada has an exceptional opportunity for an Account Manager to join our Federal Sector Services department.
Reporting to the Director of Federal Sector, the Account Manager, Defence is responsible for independently managing an assigned portfolio of Department of National Defence (DND) customer accounts, leading account execution, solution engagement, and customer relationships. Working under broad direction, this role develops and maintains account plans, advances solution initiatives, and positions Esri Canada’s software, professional services, and training solutions to address customer needs within the Federal environment.
The Account Manager, Defence acts as the primary point of contact for assigned DND accounts and collaborates closely with Customer Success, Professional Services, and other internal stakeholders to support customer satisfaction, adoption, and sustained account engagement. This role requires a strong understanding of customer priorities, procurement environments, and solution value within a complex public‑sector context.
Esri Canada provides geographic information system (GIS) solutions that empower people in business, government and education to make informed and timely decisions by leveraging the power of mapping and spatial analytics.
A Day in the Life of an Account Manager at Esri Canada:

• Lead the execution of account management and solution engagement for an assigned portfolio of Department of National Defence customer accounts.
• Build and maintain trusted relationships with DND customer stakeholders, developing a strong understanding of customer needs, priorities, and operating environment.
• Identify, shape, and advance solution opportunities with internal teams and senior Account Managers, supporting alignment to customer objectives.
• Develop and maintain account plans that support customer outcomes, long‑term account development, and sustained engagement within the Federal Sector.
• Act as the primary point of contact for assigned DND accounts, coordinating internal resources to support customer objectives and solution delivery.
• Partner with Customer Success to support coordinated customer engagement, renewal planning, and expansion opportunities.
• Lead responses to RFPs, proposals, and customer requests, coordinating contributions from internal subject‑matter experts as required.
• Maintain accurate visibility into account activity, priorities, and solution discussions within Salesforce.
• Maintain a solid working knowledge of Esri Canada products, services, partner solutions, and their application within the Department of National Defence context.

Minimum 5 years of experience in a role focused on influencing outcomes, delivering internal or external solutions, and managing stakeholder relationships, or experience in sales or account management involving solution‑based selling.

• Demonstrated experience managing customer accounts.
• Experience working with Federal or public‑sector clients is preferred
• Ability to collaborate effectively across Sales, Customer Success, Professional Services, and other internal teams.
• Strong working knowledge of Salesforce or similar CRM tools.
• University Degree and or College Diploma in GIS, Geography or related discipline.
• Fluency in English is essential, as this role requires regular client communication and support in English-speaking regions

Bonus points for this position:

• Proven ability to independently manage customer relationships and drive sales outcomes.
• Demonstrated customer focus and ability to translate business needs into solution‑based recommendations.
• Strong organizational, forecasting, and time‑management skills.
• Bilingual (English/French) is considered an asset.

This role offers a base salary range of $76,000 to $103,200 annually, and additional commission/incentive, determined based on experience, skills, and internal equity. We regularly benchmark across a variety of positions, industries and levels to ensure we remain competitive in the market.

Work from Home or hybrid work

• 3 weeks of paid annual vacation, increasing with years of service
• 50 hours of Paid-Time Off (PTO) for personal needs
• 32 hours of Summer Days
• Winter holiday office closure
• Comprehensive health benefits plan
• RRSP match increasing with years of service
• Training and development programs for professional growth
• Company-sponsored events and social activities
• We do not request payment, banking details, or personal financial information during recruitment stages. Esri Canada fosters a dynamic and inclusive work culture, the opportunity to build your skills, and the flexibility to work remotely or at any of our offices across Canada. Occasional travel to corporate offices or customer sites may be required for certain positions. We offer attractive salaries, an engaging work environment, and an outstanding benefits package with generous time-off. We value employment equity and will provide accommodations upon request at any stage of the hiring process.