Services Management Coordinator

We are looking for a talented Service Manager to join our team and lead the service department in Kamloops, BC.

Manages service operations, workshop or field, that provide retail or distributor product or application services. Manages department personnel along with the departmental budget.

Manage operations to ensure smooth functioning and resolve complex business problems.

Lead continuous improvement by refining processes to meet evolving customer and organizational goals.

Review key performance indicators regularly to address issues and seize opportunities.

Ensure work volume and quality meet company standards and achieve customer satisfaction.

Identify trends and initiate changes to meet goals while maintaining uninterrupted service levels.

Build positive relationships with key customers to foster professional connections.

Set and measure goals for service operations to maintain high customer satisfaction levels.

Customer focus : Build strong relationships and deliver customer-centric solutions.

Help employees achieve their career and organizational goals.

Manages conflict : Education, Licenses, Certifications: College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Significant level of relevant technical experience, including supervisory experience, required.

Drive Revenue Growth-Identify and pursue new service opportunities across all segments (truck, power generation, industrial).

Build and maintain a proactive pipeline of service work, including quoting, follow‑ups, and customer re‑engagement.

Strengthening Customer Relationships-Act as the primary point of contact for key accounts, ensuring responsiveness and consistent communication.

Conduct regular customer visits to understand needs, identify gaps competitors are leaving open, and position Cummins as the preferred provider.

Resolve escalations quickly and professionally to protect customer loyalty and retention.

Market Development & Competitive PositioningMonitor regional market trends, competitor activity, and emerging customer demands.

Financial Performance & Margin Improvement-Own service department financial performance, including revenue, margin, recovery, and burden management.

Operational Excellence-Ensure consistent execution of service processes, scheduling, and workflow to maximize throughput.

Leadership & Team Development-Coach supervisors and frontline leaders to build a high‑performing, customer‑focused service culture.

Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, and a full complement of personal and professional benefits.

At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

The successful candidate will be subject to our Pre-Employment Background Screening process which consists of a Criminal Background Check including testing for Alcohol and drugs.

Job Service

Role Category On-site with Flexibility

Relocation Package Yes

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.