Responsable des Operations H/F - Start Immediately

At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That’s why we’re redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder’s mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.
By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.
Backed by Australia’s leading venture capital firms, Seek and Blackbird, we are well-capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale.
200+ team members, plus an extensive network of on-the-ground responders

The Head of Revenue Operations defines the revenue operations strategy and builds out the GTM systems and infrastructure that enable Sonder’s revenue organisation to grow efficiently. Reporting to the VP Commercial, this role is the operational backbone of the GTM function, driving GTM efficiency and productivity, and delivering the visibility that underpins executive decision-making.
In this role you will ensure Sales, Marketing and Customer Success are aligned and making decisions on a shared foundation of data, building out the operational infrastructure that enables these teams to execute effectively, and equipping them with the data and frameworks to make informed decisions. Day-to-day you will partner closely with the Executive and Senior Leadership teams, as well as Commercial, Operations and Product while leading an engaged and passionate team of three.
At Sonder, we believe AI is the most significant opportunity we've ever had to amplify our impact for the customers and members we serve. This philosophy extends to how we run our revenue operations, and this role will help shape how we use AI to accelerate revenue growth and elevate the impact of our revenue teams.
Revenue forecasting & pipeline visibility:

Deliver weekly pipeline reviews and monthly exec business reviews
CRM strategy & tech stack optimization:

Define CRM strategy aligned to Sonder’s GTM motions and growth stage
Lead system implementations, integrations, and rationalisation
Establish and enforce data governance standards across revenue-related systems
Test and deploy new CRM capabilities to support product portfolio expansion
Strategic planning & insights:

Lead territory planning, capacity modeling, and quota-setting processes
Synthesise win/loss analysis and insights to inform GTM and commercial strategy
Drive pricing strategy execution and commercialization frameworks with Commercial team
Partner with Finance on revenue reporting, headcount planning, and unit economics
Collaborate with Commercial function to operationalise commercialisation frameworks across GTM systems and processes
Collaborate with Data/Engineering on systems architecture and integrations
Lead a team of 3 ICs (Enablement Manager, CRM Specialist, RevOps Analyst)
Set clear priorities and delegate technical execution, maintaining strategic oversight
Foster a culture of operational excellence and continuous improvement
7-10 years in Revenue Operations, Sales Operations, or related commercial operations roles

• Proven experience through scale-up phase ($20M-$100M ARR growth stage preferred)
• Experience implementing and optimizing CRM platforms (Hubspot preferred) and GTM tech stack
• Systems thinker: sees how data, processes, and people interconnect across the revenue engine

Aligns teams across the business around shared revenue goals
Strategy and planning: Architect our revenue technology stack and data flows, building for scale and optimising the efficiency and effectiveness of our revenue teams as they accelerate growth
Design long-term frameworks territory models, planning structures, and operational cadences for future state
Data strategy ownership: Define source of truth, quality standards, and accessibility for all revenue data
Commercial acumen: Connect operational metrics to business outcomes and strategic priorities, partnering with other teams to develop company-wide data insights and optimise decision-making across the business from GTM to Product
Hybrid working environment + modern office facilities
Learning fund - annual contribution + 2 days of study leave to support your personal development
Paid parental leave with an attractive return to work policy (e.g. Salary packaging and novated leasing
Free coffee Tuesdays and catered lunch on Thursdays
Team social fund to connect with your team, plus company wide social events
Dog-friendly office
Volunteer leave - 2 days per year to participate in meaningful causes and contribute back to the community
Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and WWCC

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