Remote Account Director/Client Services

The Account Manager is responsible for managing client relationships and driving sales growth. In some territories, this position may oversee a team of service personnel and therefore requires the ability to balance strategic sales objectives with operational team leadership to ensure exceptional customer satisfaction and service delivery.

Account Management
Build and maintain strong relationships with existing and prospective customers
Develop and execute sales strategies to achieve revenue and profitability targets
Identify new business opportunities and expand market share within assigned territory
Conduct sales and technical presentations with demonstrations to showcase RMC solutions
Negotiate contracts and manage customer expectations to ensure long-term partnerships
Create customer solutions proposals including service, technology, and chemicals, along with professional presentations
Provide market intelligence to marketing management
Create and maintain sales activity pipeline according to existing company procedures, using CRM software
Provide customer accounts with regular revenue re-forecasts vs original plans
Lead overall customer experience and coordinate as needed with local sales and service teams
Deliver business reviews including KPIs to customers, either in person or remotely
Champion safety awareness & compliance with RMC team, prospects and existing corporate accounts

Service Management
Lead and manage service technicians to deliver exceptional on-site customer support
Coordinate service schedules as needed, ensuring timely delivery of on-site services and solutions
Train, mentor, and develop service team members to enhance technical and customer service skills
Monitor service team KPIs and provide feedback to ensure alignment with company standards
Provide guidance on troubleshooting equipment and chemical application issues
Conduct on-site evaluations to ensure the effectiveness of implemented solutions
Oversee inventory management and ensure service team members have the necessary tools and resources
Bachelor’s degree in chemical engineering, Business Administration, or related field (preferred)
10 years in Account/Service Management of Water Treatment required

Able to build professional customer presentations using MS Office tools
CRM software
Change management
Priority management
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a hands-on field sales and service position that requires the majority of time spent in the field servicing customers and making sales calls to prospects. Ability to transport RMC chemical products and equipment (pushing, pulling, and lifting- approximately 50 lbs.).
Travel is required and may include extended drive times and overnight stays based on assigned territory
Visual acuity necessary to utilize a computer monitor and ability to operate general office equipment throughout the course of a normal workday