Chief Information Officer - Part-Time

Ministry: Service Alberta and Red Tape Reduction
Full or Part-Time: Full-Time
Permanent/Temporary: Temporary 12 Months
Administrative Support 6
Salary: $2,199.79 - $2,783.44 bi-weekly ($57,414- $72,647 year)

Are you a Customer Service or Call Center Representative expert? Join our dynamic teams as an Information Officer with the ministry of Service Alberta and Red Tape Reduction. If you thrive in a fast- paced call center environment, excel at problem-solving and are passionate about delivering exceptional service, we want you on our frontline! Become the voice of excellence and join us in providing top notch support, by making a real difference in the lives of all Albertans.

Service Alberta Program areas include Motor vehicles, Vital Statistics, Corporate Registry, and other business specialists, as required. The purpose of these contacts is to provide clarification, advice, and assistance with regards to the legislation, policy, and procedures from various ministries.

Do you have a passion for offering excellent customer services while dealing directly with the public for responding and resolving issues in a courteous and timely manner?
Do you enjoy working in a fast-paced call Centre environment? The Registry department provides full and accurate information services to clients via the telephone with regards to all aspects of registries legislation and related programs. You will report to the Team Lead Registries, and your main responsibilities will be to provide full and accurate information services to clients via the telephone with regards to all aspects of registries legislation and related programs in a courteous and timely manner. Logging client calls on the Service Now platform for statistical and reporting purposes.
Sharing with colleagues any specialized knowledge with acts, programs, or telephone applications.
Reviewing and updating electronic scanned messages in order to ensure the information being disseminated to the public is accurate.
Ensuring that updated messages are reviewed by the Contact Centre Team Lead.
Assisting with training colleagues, provide suggestions relating to changes to internal policies, procedures, and existing protocol where appropriate.
Exceptional customer service skills.
The ability/willingness to work in a fast-paced challenging team environment, multi-task and be self-directed while maintaining a high level of productivity and quality.
Strong and creative problem-solving skills.
The ability to contribute collaboratively and effectively within a team environment with minimal supervision and a high degree of personal accountability and professionalism.
The ability to use appropriate telephone techniques, professionalism, and good judgment in the handling of calls regarding complex, multifaceted, politically sensitive, and high priority complaints.
Competencies are behaviors that are essential to reach our goals in serving Albertans. Creative Problem Solving to be proactive in identifying solutions and focusing on continuous improvement.
Develop Networks to proactively build networks, connect and build trust in relationships with different stakeholders.
Develop self and others by committing to lifelong learning, and the desire to invest in the development of the long-term capability of yourself and others.
High school diploma and four years of related experience (e.g., call centre environment) or equivalents as described below.
Applications that do not meet these requirements will not be considered.
Proficiency with CXone, and ServiceNow.
Call Centre Customer Focused experience

One (1) full-time Temporary position, duration 12 months. These positions report 36.25 hours of work per week, Monday to Friday.

This position is located at the Terrace Building, 9515 107 Street, NW in Edmonton.

This position must be worked full-time in office.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Working for the Alberta Public Service -
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In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 – June 2009 (part-time). If you require any further information on this job posting or require accommodations during the recruitment process, please contact Ashley White at Ashley.