DIGITAL ACCOUNT MANAGER - Chef de projet Digital

Do you want to work at a growing digital agency to foster client relationships and build client success? Do you enjoy collaborating on technical and creative strategies, tracking project progress and success, and working to understand the long-term objectives of clients?
We want to evolve with you! We are looking for someone with 6+ years experience of working in the account management space. In this role, you’ll collaborate with our project management team and our sales team and take the lead in client communications.

In your role as Account Manager, you will be expected to
Serve as the lead point of contact for clients (both large-scale web design and development projects, and ongoing evolution and support projects)
Deepen your understanding of Evolving Web’s services and strengths and how we support our clients
Understand each client’s business model
Build and maintain strong, long-lasting client relationships
Negotiate contracts with new clients and manage contract renewals
Develop trusted relationships with stakeholders
Ensure the timely and successful delivery of projects according to customer needs and objectives
Clearly communicate the progress to clients and to the leadership team
Work with the sales team to understand client needs and look for opportunities to expand our service offering
Forecast and track key account metrics and report on the status of all accounts
Assist with challenging client requests and know when to escalate to the leadership team
Requirements
What kind of skillset do you need to be successful in your role within the Evolving community?
You have 3-5 years of agency experience, preferably in digital marketing
You have a proven track record of successfully managing web design and development projects
You have an understanding of Evolving Web’s services and how to position them
You are an excellent listener and have the ability to understand client needs
You have good estimation skills
You follow and understand digital best practices, technologies, and trends
You are motivated by managing client relationships and handling multiple projects at once.
You are comfortable with public speaking and presenting to stakeholders
You have experience using CRM and project management software
You have experience tracking goals and results
You contribute to the culture of the agency and participate in activities that develop a feeling of belonging to it.
You have excellent communication skills in English
You have experience supervising others
Experience selling to the US market

What kind of person usually gets along easily with us?
Someone who feels better products come from a collaborative work process
Not afraid to voice your opinion but open to any input
Organized and able to work on several projects concurrently
Creative and curious, you're not afraid of learning new tools or responsibilities
Strong team player, problem-solving and leadership skills

Bonus for
A background in digital design, development, or marketing
Experience using Drupal or WordPress
Experience working with institutional clients

Remote applications based in North America are welcome but the applicant must be
Available during Montreal working hours
Use tools such as Slack to stay engaged with your team and contribute to the company culture
Have exceptional self-management and proactive communication skills

Benefits
What we Offer
Impact - Work on projects for prestigious organizations that impact the lives of ten of thousands of users every day
Challenge - Opportunity to take ownership of projects with a high level of creative and technical complexity
Learning & Growth - A collaborative environment that encourages continuous learning and mentorship
Culture - A company with a team from around the works that feels like a family
Flexible hybrid - For candidates based in Montreal and its suburbs, this role follows a hybrid work schedule, with three days in the office and two days working remotely each week

Ready to make a difference? Join us and help shape the future of digital experiences!