Bilingual Call Center Agent - Midnight shift
$25.5 per hourBITS Recruiting
Bilingual Customer Service Representative
(Contract-to-Hire | $25.50/hour | 24/7 Shift Rotation
We are hiring Bilingual Customer Service Representatives to join a large national call centre in Toronto. In this role, you will handle phone and email inquiries related to building maintenance and specialized services, delivering high-quality support to stakeholders in a fast-paced environment.
This is a fully onsite, contract-to-hire opportunity with comprehensive training and shift rotation across mornings, afternoons, and nights and weekends.
Shift Details
Shift duration: Shift Timings:
Morning: 8:00 AM – 4:00 PM
Night: 12:00 AM – 8:00 AM
Must be available for rotating shifts, including weekends and holidays
Training: 6–8 weeks (day shift)
Handle inbound calls and emails related to service requests, inquiries, and complaints
Resolve customer issues professionally, including complex and escalated cases
Process and manage service requests and communications
Deliver exceptional customer service through clear written and verbal communication
Manage call flow independently while maintaining quality and productivity standards
Adhere to organizational policies and best practices
Fluent in English and French (spoken and written)
Minimum 1 year of customer service experience
Typing speed of at least 40 WPM
Proficiency in Microsoft Office (Outlook, Word, Excel)
Ability to work independently in a high-volume call centre environment
Vacancy posted 2 days ago
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