Events Manager (full time)

The Event Manager serves as the primary point of contact and trusted representative for all clients planning events at the hotel. This role is responsible for ensuring prompt communication, detailed event coordination, accurate contract execution, and flawless event delivery. The Event Manager plays a pivotal role in creating memorable experiences and driving client satisfaction and repeat business.
Creating long-term relationships with customers to ensure repeat business.
Processing all details of the event from beginning to end, processing all the information pertaining to the booking and distributed to all appropriate departments.
Develop, implement and evaluate policies and procedures for the operation of the department or establishment.
Conduit and Liaison working on behalf of the customer to ensure all needs are met by communicating to the operations team the details of the event and room block, also working with accounting to ensure all appropriate billing and credit details are accommodated.
Negotiate with suppliers for the provision of materials and supplies.
Handle all inquiries, site tours, proposals, and contracts for events including weddings, corporate functions, social gatherings, and meetings.
Lead internal pre-event briefings when needed to align hotel departments with client expectations.
Prepare and distribute accurate Banquet Event Orders (BEOs) and ensure all internal departments are informed and aligned.
Act as the face of the hotel for all event clients—providing a welcoming, professional, and detail-oriented experience.
~ Attend the start of any social functions or meetings to meet with the convenor and ensure a smooth event.

Resolve client complaints.
Attend local events for Chamber of Commerce, Tourism Association or other trade shows that allow the opportunity to promote the hotel and its services.
Understands that their people are their customers and does not fail to keep promises. Personal communication, interactions, and behaviour support all five of the organization's core values.
Deliverables are executed in a manner that requires little or no follow-up in terms of scope, timeliness and quality.
Post-Secondary education in a Hospitality/Tourism related field
Minimum 3 years’ experience in hotel catering/sales, additional experience in the hospitality industry an asset.
Food and beverage experience and proven ability to plan and execute events effectively with a strong sense of detail.
Some experience on the convention/banquet floor is also an asset.
Competitive wages and Health and Wellness benefit plan.

~ Paid on-the-job training with additional learning opportunities.
Growth and development opportunities, both personal and professional.
Annual Performance Feedback Meetings with merit-based increase.
Personal days: 5 per year after 90 days of continuous full-time employment.
Pomeroy Stay Travel Program.
Food and Beverage Discounts at Pomeroy owned restaurants based on location.
Cell Phone Allowance.
Community & Event Access.
This position will be based in a fast-paced office environment. Office hours will be Monday to Friday starting at 8am. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.