Production Support - Technical Analyst

The Technical Support Analyst plays a critical role in ensuring 24/7 lifecycle management, administration, troubleshooting, and production support of Tangerine’s Windows and Linux server environments. This includes comprehensive responsibilities across hardware, operating systems, software, and server hardening.

The role encompasses the management of both physical and virtual servers (via VMware ESXi), as well as VDI infrastructure supporting core banking systems, contact center platforms, and production and development environments. The analyst is also responsible for ongoing vulnerability assessments, firmware updates, and patch management for Windows and Linux servers.

In addition, the analyst contributes to cloud server initiatives, Single Sign-On (SSO) administration, certificate authority management, end-user technical support, and support for business and web applications.

A specific area of focus for the successful candidate will be working on vulnerability mitigation and the secure configuration of Active Directory components and Windows servers. As such, a strong background in these areas is essential.

The ideal candidate will bring strong technical expertise, analytical thinking, and hands-on experience to maintain a secure, reliable, and optimized IT operations environment.

Build, maintain, decommission and hardening of Windows server hardware and operating system based on corporate compliance and hardening guideline via the combination of SCCM, VSphere, Remote Desktop and SCOM for ongoing alerts

Build, maintain, decommission and hardening of Linux server hardware and operating system based on corporate compliance and hardening guideline using Ansible Tower, Satellite, Puppet, Vsphere and Zabbix for ongoing alerts

Build, configure, maintain, decommission and hardening of physical server infrastructure in an HPE shop, including standalone and blade systems.

Provide deployment, administration, maintenance and technical support of VMware ESXi, SRM, VRA and Horizon platform to provide Tangerine Contact Center infrastructure in order to allow agents to work remotely and in the office seamlessly

Provide ongoing vulnerability management in order to follow corporate compliance and vulnerability scan standard as well as ongoing security patch to mitigate vulnerability risk on all Windows and Linux servers including vendor appliances and VMware platform

Provide ongoing Windows/Linux server hardening on new or existing servers based on server hardening guideline, maintain regular base image update, ongoing hardening for any new compliance requirement and daily monitoring in order to meet or exceed Security Risk Index level

Maintain servers in both Tangerine data center locations as primary and secondary site in order to restore core banking services including all banking systems and contact centers uptime to ensure Windows/Linux Server disaster recovery and contingency plans to assure rapid recovery of systems in the event of an emergency of disaster

Participate annual Disaster Recovery exercise and making sure servers located in both primary and secondary datacenter are ready in DR scenario

Provide support and transition from on-prem server environment to Cloud base environment including GCP, AWS and MS Azure

Evaluate and decision making for net new server hardware, server replacement and for ongoing support maintenance

Actively participate in the evaluation and selection process for new server hardware and technologies, as well as Windows and Linux server infrastructure technologies

Required to carry mobile device to handle 7x24 support issues

3+ years of demonstrated hands-on experience in system administration supporting a large scale, mission critical enterprise infrastructure

Working knowledge and hands-on working experience of Microsoft System Center, Red Hat and VMware suite of products.

Hands-on knowledge of authentication products for both Linux and Windows Server environments, Microsoft Active Directory and Red Hat IDM.

In- depth knowledge of and working experience with related protocols (TCP/IP, SMTP, SFTP, TELNET, DNS, DHCP and SNMP etc.)

Solid troubleshooting abilities, both proactive and reactive

Able to proactively share and communicate complex technical and procedural information

Proactive and results-oriented with good time management skills and the ability to work well under pressure and focus on multiple projects concurrently

Strong team player who is confident and challenged in a fast-paced environment supporting a wide range of technologies

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

Upskilling through online courses, cross-functional development opportunities, and tuition assistance.

Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role.