Manager, Risk Monitoring

This role provides first line of defense oversight in identifying assessing and mitigating plan sponsor-related risks and contractual exposures within the Group Benefits business. By leading governance forums and complex service agreement negotiations the Manager ensures alignment with Manulifes risk appetite while enhancing operational controls and client experience.

Plan Sponsor Risk Management & Contract Oversight
Conduct initial risk and compliance reviews to reduce downstream impacts and improve internal engagement efficiency.
Ensure contractual language aligns with Manulifes standards and risk appetite in collaboration with Legal Privacy and other internal SMEs.
Assert Manulifes standard practices and policies while balancing client needs and risk tolerance.
Collaborate with stakeholders across Distribution Legal Privacy Underwriting Product Operations Tax Disability and IT Risk to ensure alignment and risk mitigation.
Champion automation and GenAI adoption to streamline contract and RFP reviews and negotiation workflows.
Foster a culture of continuous improvement and knowledge sharing across the team including providing education and guidance on risk standards contract language and negotiation strategy.

Bachelors degree in Business Law Risk Management or related field.

• 57 years of experience in risk management legal/compliance or group benefits contracting.
• Strong understanding of Canadian insurance regulations privacy standards and operational risk frameworks.
• Certified Risk Manager (CRM) designation or progress toward certification.

Proficiency in Microsoft Office and familiarity with tools such as Power BI JIRA/JSM and GenAI solutions (e.g. Strong expertise in risk identification analysis and mitigation including control design and monitoring practices.
Solid understanding of legal regulatory and privacy compliance in the context of plan sponsor risk and contractual obligations.
Passion for improving client experience and driving operational excellence through innovation and continuous improvement.

Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. 80700.00 CAD - $145260.00 CAD

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence.