IT Outsourcing Manager (m/f/d)
$130k per yearVale Base Metals
Who We Are We are a global mining company dedicated to safely delivering nickel, copper, cobalt, and platinum group metals essential for the world's energy transition. Our metals are integral to life-saving medical equipment and the electric vehicles driving the fight against climate change – our work truly matters. Join our diverse team of 15,000 talented individuals committed to transforming critical minerals into prosperity and sustainable development in countries like Canada, Brazil, Indonesia, the United Kingdom, and Japan. The Opportunity We are currently seeking an IT Services Manager to join our Information Technology (IT) organization, based in Toronto/Sudbury ON, CA or possibility to work from Nova Lima, Brazil . This is a key role responsible for the operational management and continuous optimization of corporate IT services in a highly outsourced, multi-vendor environment . This position ensures reliable, efficient, and standardized IT delivery while driving continuous improvement across service management processes.
You will report to the GM Brazil and Global Services and lead a team of IT service management professionals, working closely with multiple global vendors and internal stakeholders. About You You are an experienced IT service management professional with a strong background in IT operations, ITSM processes, and vendor governance . You thrive in structured environments and are passionate about driving service excellence, operational discipline, and continuous improvement .
With a strong Lean / Lean IT mindset , you continuously seek to simplify processes, eliminate inefficiencies, and improve service delivery outcomes.You are recognized for your ability to lead under pressure, communicate clearly across technical and business teams, and bring a data-driven, service-oriented approach to managing IT operations.
Lead and govern core ITSM processes including Incident, Request, Change, Problem, Knowledge, and Configuration Management
Ensure adherence to defined workflows, policies, and governance standards
Act as the primary operational interface with multiple IT service providers
Monitor SLAs, deliverables, backlog, and service performance
Escalate risks and systemic issues to appropriate governance levels
Lean IT & Process Optimization
Apply Lean / Lean IT principles to improve ITSM processes
Conduct Value Stream Mapping and lead continuous improvement initiatives (Kaizen, PDCA cycles)
ServiceNow & Automation
Govern ITSM processes within ServiceNow , ensuring standardization and automation
Performance & Metrics Management
Proactively identify and address service performance risks
Governance & Continuous Improvement
Promote a culture of operational discipline, accountability, and continuous improvement
Serve as a key liaison between IT, business teams, and vendors
Support adoption of ITIL, ITSM, and Lean IT best practices across the organization
8–10 years of experience in IT service management or IT operations
- Proven experience working in multi-vendor, outsourced environments
- College Diploma in Information Technology or a related field
- ITIL® Foundation (preferred)
Strong knowledge of IT service management and ITIL practices
Experience with ServiceNow and ITSM tools
Proven ability to manage vendors and service performance
Continuous improvement mindset with a focus on efficiency and service quality
Participation in a competitive Defined Contribution Pension package
Comprehensive benefits package (company paid core coverage, health and dental coverage, flex accounts, disability plans, and optional insurances)
Leave for all of life's reasons (vacation, personal, sick, parental)
Work culture dedicated to safety, diversity & inclusion, and career growth
Employee Family Assistance Program
Virtual Healthcare online
Online training and career development opportunities
Why Toronto Toronto, Canada's largest city and financial hub, is a center of innovation, commerce, and culture. Our Toronto office serves as a strategic hub for corporate functions, technology development, and business operations. Here, we drive initiatives that support Vale Base Metals' global operations, leveraging advanced analytics, digital transformation, and strategic planning to ensure operational excellence across all regions. The city sits atop one of the world's largest and oldest meteorite impact sites, the Sudbury Basin, which is exceptionally rich in nickel, copper, and other critical minerals that are needed for the green economy. Our commitment to the community is as deep as our mines. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or any other personal consideration that makes us different.Vale is an equal opportunity employer seeking to increase diversity across our operations and improve equal opportunity at Vale and in the mining industry. Accommodation is available throughout our recruitment process for applicants with disabilities. Vale uses artificial intelligence to screen, assess, and/or select applicants for this position. Pay Grade: GRG Minimum Starting Salary: CAD $130000 Apply by: Friday, Jun 05, 2026#ValeBaseMetals
$75k - $85k per year
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