RESPONSABLE CONTROLE DE GESTION OPERATIONNEL (H/F)

UN] owns, operates, and develops grocery anchored open air centres in neighbourhoods with the strongest demographics in Canada. Through the expertise and collaboration of our team, we create thriving properties which generate value for businesses, investors and our neighbourhoods. As technical operations professional and leader of the Building Operations team in the Yorkville Village market, the Operations Manager is responsible for overseeing the activities of all day-to-day building operations, from work order completions and maintenance management, to planning and execution of capital projects. The Operations Manager ensures that assigned properties are operated and maintained in a cost-effective, safe and efficient manner as per the operating parameters and standards of First Capital.

Lead, coach, and provide guidance and mentoring to a building operations team to create a high-performance team; build pipeline of future building operations leaders.

• Ensure the work order management process is running smoothly, intervene as appropriate to ensure resolution.
• Monitor trends of tenant escalations and propose long term solutions. Represent FCR senior management on high profile tenant files and escalations. Support restoration efforts and insurance claims.
• Identify and implement operational efficiencies and best practices to streamline processes, reduce costs, and enhance portfolio performance.
• Develop and manage overall maintenance management program in portfolio, ensuring all preventative maintenance tasks are completed.
• Lead tendering of regional technical service contracts, reviewing specifications and scopes of work, driving contractor performance improvements and cost efficiencies.
• Review work completed by vendors and track overall performance for use in future procurement strategy. Manage relationships with current vendors and seek out qualified new vendors to ensure competitive tendering.
• Monitor metering systems performance and ensure smooth operation. Review facility utility consumption on regular basis and ensure that measures are taken to prevent or correct excessive usage. Work with senior management to develop and implement portfolio decarbonization and other sustainability plans.
• Lead planning of Capital Expense plans for all buildings in portfolio. Based on intimate knowledge of property conditions and relevant assessments, propose long-term plans for each property in collaboration with the Operations team. Oversee the design, tendering and award of all CapEx projects. Evaluate the scope of work for projects to ensure positive value and explore opportunities for cost savings by aggregating larger tenders for similar scopes.
• Monitor portfolio CapEx project execution and present regular updates to National Operations team. Drive team to deliver projects on-time and on-budget. Provide technical guidance and support for all projects. Manage additional projects as they arise. Lead execution of assigned CapEx projects.
• Oversee team utilization of project management tools to ensure appropriate documentation.
• Coordinate with Development/Construction on major projects within region. Ensure operational compliance with corporate policies and local laws, regulations, and practices related to environment, life safety, and fire protection.
• Ensure all procurement activities follow FCR policy.
• Manage overall compliance inspection program, and ensure deficiencies are resolved in a timely manner. Conduct spot audits of inspections to ensure quality. Perform regular site visits to review team performance and maintain familiarity with properties.
• Collaborate with FCR Property Technology team to manage existing Operational Technologies and plan upgrades to improve property operations.
• Oversee management of asset inventories. Ensure teams are regularly updating equipment data.
• Assist with preparation of building certifications applications. Minimum of ten (10) years of relevant experience in building operation or facilities management, and capital project management.
• Demonstrated leadership qualities with a minimum of 3 years’ experience leading operations teams.
• A post-secondary degree or diploma in a relevant field of study (e.g.: electrical/mechanical/building environmental science), or equivalent experience.
• Professional or technical license (Power Engineering 4th Class, SMT, SMC, SMA, etc.).

Strong interpersonal skills, a customer service orientation, and the ability to plan, organize, and budget effectively.

• Working knowledge of Building Systems (Fire Alarm, Electrical, HVAC, Plumbing, Elevators, Security, Access Control, Building Automation)
• Knowledge of Environmental, Health and Safety regulations and procedures, including national and industry codes such as WHMIS.
• cares about providing exceptional customer service, with the ability to problem solve and offer solutions over a wide variety of disciplines
• In addition, a personal vehicle will be utilized, and mileage will be reimbursed.
• Paid time off during December holiday season
• Parental leave benefits

At First Capital we are committed to workplace diversity and inclusion within our organization, therefore, we encourage all qualified persons from all backgrounds to apply. Accommodations are available, upon request, to all applicants with disabilities throughout our hiring process.